As a key member of the senior management team, this role holds full responsibility for managing and developing customer accounts across both domestic and international markets. You will lead the end-to-end sales process--from presenting seasonal ranges through to order fulfilment--and play a central role in driving growth across our luxury and retail segments.
The successful candidate will be both commercially sharp and hands-on, able to combine strategic account management with day-to-day delivery in a small, close-knit team environment.
Key Responsibilities
Account Management & Sales Development
Manage a portfolio of UK and international customers, with annual sales volumes of approx. 180,000 metres.
Present new fabric ranges and seasonal developments to customers.
Develop new business opportunities while strengthening existing client relationships.
Provide accurate pricing and lead-time quotations.
Liaise with Production to ensure timely and accurate order fulfilment.
Track and follow up on customer payments in line with agreed terms.
Sales & Business Performance
Attend weekly management meetings to review performance, financials, customer issues, and production updates.
Contribute to quarterly sales meetings with insights on customer performance, upcoming trends, and growth opportunities.
Represent Alfred Brown at key European trade shows in Paris, Milan and other markets as required.
Market Responsibilities
Take the lead on sales to luxury brands, with a focus on UK, France and Italy.
Share responsibility for UK retail and merchant sales across independent retailers, store groups, and fabric merchants.
Product & Range Development
Work closely with the Design team to inform product development, ensuring new ranges meet market needs and customer feedback.
Build and present fabric concepts tailored to the needs of the luxury sector.
Attend weekly design meetings to stay informed of fabric innovation and range planning.
Trade Show Coordination
Lead the planning and organisation of all UK and European trade shows, ensuring the business is represented professionally and effectively.
What We're Looking For
Proven experience in sales within textiles or a related premium manufacturing environment.
Strong commercial awareness and a practical, can-do approach.
Able to operate independently while contributing as part of a senior team.
Confident communicator with the ability to build rapport and trust with high-end customers.
Comfortable using business systems (training will be provided on internal tools such as sales analysis and stock systems).
Willingness to travel as needed and to roll up your sleeves in a small, dynamic business.
Job Types: Full-time, Permanent
Work Location: In person
Reference ID: TWYD-ISM-TEXTILES-25
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