Job Description

About The Natural Dispensary

For over 18 years, The Natural Dispensary (TND) has partnered with healthcare practitioners, connecting them and their clients with high-quality natural health and lifestyle solutions. With over 18,000 products from 600+ trusted brands, we go beyond supply we support, serve, and nurture.

We are proudly a family founded company, employing over 100 people within our local community. Currently we are undergoing our BCorp application and are dedicated to continuing to improve our company culture, how we practice and reduce our impact.

We're now entering an exciting phase of evolution: enhancing systems, strengthening relationships, and growing sustainably. Growth for us means more than revenue it's about empowering our people, elevating our service, and deepening our practitioner community.

About the Role

The Experience Growth Manager will lead the Customer Care, Practitioner Care, and Partnership Care teams, creating the systems, culture, and clarity needed to deliver meaningful growth for our people, partners, and practitioners alike.

You'll build structure and purpose into every touchpoint, ensuring our customer journey reflects care, connection, and excellence. This role blends strategy with empathy, combining data-driven leadership with human development.

Key Responsibilities

Management & Growth

Develop and implement the strategy to ensure the Customer, Practitioner, and Partnership Care teams to deliver growth in value, loyalty, and experience.

Align people and process around shared goals and an empowering, service-led culture.

Identify opportunities for engagement and value that support both business performance

Customer & Practitioner Experience

Design and optimise customer and practitioner journeys, from onboarding to long-term engagement.

Ensure communication, support, and service are consistent, caring, and on brand.

Collaborate with marketing and product teams to enhance connection and satisfaction.

Systems & Insights

Champion CRM adoption and data-led decision making.

Establish clear reporting and continuous improvement processes to track progress and impact.

Team Development

Coach, mentor, and grow your teams building confidence, collaboration, and accountability.

Introduce meaningful KPIs centred on quality experience and service

About You

Experienced in customer success, account management, or operations leadership, ideally within health, wellness, or purpose-led sectors.

A people-first leader with a commercial mindset equally motivated by performance and care.

Skilled in CRM systems, customer journey design, and data-informed improvement.

Empathetic, structured, and driven by service excellence.

Passionate about natural health, wellbeing, and conscious business.

What We Offer:

Opportunity to make a meaningful impact on the health and well-being of our customers and community.

A supportive and inclusive workplace culture that values diversity and teamwork.

33 days annual leave, inclusive of Bank Holidays.

Paid sick leave

Whilst this is a full-time role, we welcome applications from those who wish to work more flexibly which may include part-time work. Please let us know your preferences in your application.

This role is based in our Stroud offices; however, we are willing to consider some hybrid working.

Life Insurance

Staff Discount

Garden at work project

Complimentary onsite yoga

Company lunches and social events

Salary

Company pension

Cycle to work scheme

Employee discount

How to Apply:

Interested candidates are invited to submit their resume and a cover letter detailing their qualifications and passion for our mission to recruitment@naturaldispensary.co.uk. Please include "Experience & Growth Manager Application" in the subject line.

The Natural Dispensary is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Schedule:

Monday to Friday
Work Location: Stroud HQ (With potential 1 day a week working from home)

Application deadline: 25th November 2025

Job Type: Full-time

Pay: 55,000.00-65,000.00 per year

Benefits:

Casual dress Company events Company pension Employee discount Health & wellbeing programme Life insurance On-site parking Sick pay
Work Location: In person