Job Description

The Role

We are looking for a highly motivated Senior Sales & Marketing Coordinator to join our small team on a part-time basis. This is a key and varied role combining responsibility for sales administration, customer services, operational support, as well as supporting our marketing team. This role plays a lead part in ensuring optimum sales operations, delivering excellent customer service, and supporting the overall ongoing development of Appia Healthcare.

Key Responsibilities

Sales & Operations Support

Act as the primary point of contact for all direct and trade customers, providing prompt support on orders, deliveries, and after-sales enquiries Process and manage all sales orders, ensuring accuracy and timely entry into the system; invoice and follow up if required for payment Resolve customer issues or complaints professionally and efficiently, escalating when necessary Prepare the forecast for all skus and organise stock replenishment from suppliers, ensuring zero OOS situations Manage warehouse & freight service provider, ensuring accuracy and cost efficiency Manage other general business administration including maintenance of CRM and replenishment of mail order supplies Identify opportunities to streamline processes and proactively recommend improvements

Marketing support

Encourage and gather positive customer reviews for use on e-com and social media platforms Support the marketing team with product listings optimisations across various e-commerce platforms (content development, reviews management etc.) Assist with reporting of sales performance from e-com platforms e.g. Amazon Monitor online and social media presence, update websites Support marketing team in day-to-day delivery of other marketing activities

Requirements

Experience

Proven experience in sales administration and customer service, or a similar administrative role Experience in e-com platform management Experience working with international suppliers and customers Understanding of international transport & freight Knowledge of the consumer healthcare market, preferably with experience working with medical devices Used to working in a small team

Personal Skills & Attitude

Strong organisational and multi-tasking skills with high attention to detail at all times Excellent written and verbal communication skills Empathetic, engaging & confidential manner, with a customer first attitude Proactive, adaptable and curious Ability to work independently with willingness to take accountability Strong proficiency in Microsoft Office suite (Word, Excel, PowerPoint) and other business systems Ideally fluent in a second major language

Role requirement

Hours

: 20-25 hours per week, spread across Monday-Friday (typically 4-5 hours per day). Flexible working hours within normal office hours. Potential for role to grow as company expands.

Location

: hybrid. Can be split between working from our office in Farley Green (GU5 9DP) and working from your home if you have an appropriate facility. To ensure team alignment and development, at least 3 days a week should be from our office.

Salary

: 20-23/ hour pending on experience & contractual structure.

How to apply:

Please email your CV and a short note covering your relevant experience and reasons for your interest to:

- Marielle Duggan, marielle@appiahealthcare.com

About us

Appia Healthcare is a small privately-owned company established in 2011, based from a rural location in Farley Green near Guildford.

We specialise in OTC consumer healthcare products and distribute our own-brand products as well as licensed distribution products. Our focus is on UK and European brick & mortar and e-commerce retail healthcare markets, with growing global opportunities.

Current products lines include:

- Cryotag - Europe's first OTC skin tag remover

- Auritech - a range of specialised hearing protectors

We are a flexible and friendly family business, working to accomplish our goals with integrity and passion. Appia's directors have many years of healthcare & business experience with a particular strength in consumer medical devices, cosmetics & food supplements.

Job Types: Part-time, Permanent

Pay: 20.00-23.00 per hour

Expected hours: 20 - 25 per week

Work Location: In person