Job Description

Details

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Reference number

426599

Salary

47,895 - 62,699
National 47,895-58,519


London 50,748-62,699. Please ensure that you read the Pay and Reward information for civil service and internal colleagues before applying.
A Civil Service Pension with an employer contribution of 28.97%
GBP

Job grade

Grade 7
Level 2b

Contract type

Permanent

Business area

Digital, Data and Security Services Directorate

Type of role

Digital

Information Technology

Working pattern

Flexible working, Full-time

Number of jobs available

2

Contents

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Location About the job Benefits Things you need to know Apply and further information

Location

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Successful candidates may be based in any of our office locations - Cardiff, Glasgow, or London. We especially welcome applicants from Cardiff and Glasgow.

About the job

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Job summary

Ofgem is Great Britain's independent energy regulator. We're at the forefront of change across the energy sector, driving toward Net Zero whilst protecting energy consumers, especially vulnerable people.


We are seeking a highly skilled Salesforce Senior Developer to create detailed design, development and deployment of scalable Salesforce solutions. The ideal candidate will have deep expertise in Salesforce design, configuration, flows, Apex programming, lightning components, and integration patterns. You will collaborate with cross-functional teams to deliver high-impact CRM solutions that drive business value.


Working under Agile methodologies, you will be part of the Ofgem Salesforce CoE, comprised by onshore and offshore resources. Managed by the CRM Tech Lead, providing specialist advice and development on chosen technology e.g. Salesforce.


This is a great opportunity for someone looking to bring their Salesforce development skills to an organisation driven by making positive changes to the energy industry.


Ofgem offers incredible flexible working practices, enabling you to manage your work/life balance successfully. Ofgem also offers fantastic benefits such as a generous holiday allowance, hybrid working and competitive pension.


You will be supported throughout your career within Ofgem by our Digital, Data and Technology profession in all aspects of personal and professional development. There is great culture here in Ofgem and you will be working with an approachable and friendly senior leadership team who are there to support you in your role.


If you feel your attention to detail and experience in Salesforce development makes you the ideal candidate for this role, then we want to hear from you.


Ofgem has a culture of inclusion that encourages, supports and celebrates the diverse voices and experiences of our colleagues. It fuels our innovation and helps ensure we can best represent the consumers and the communities we serve. Everyone is welcome - as an inclusive workplace, our employees are comfortable bringing their authentic selves to work.

Job description

Key Responsibilities

Design and implement customized Salesforce solutions using Apex, Visualforce, Lightning Web Components (LWC), and Flows. Participate on technical design sessions to enable the design of scalable and secure solutions. Integrate Salesforce with external systems using REST/SOAP APIs, middleware, and third-party tools. Work with project managers, technical leads, business users and subject matter experts to design, develop, maintain and support features on our CRM platform Follow ways of working, development standards and code control releasing code in a controlled manner (DevOps framework). Ensure data integrity, security, and compliance with Salesforce best practices. Stay current with Salesforce releases and new features, recommending improvements where applicable

Key Outputs and Deliverables

Technical Deliverables

Custom Salesforce Components: Apex classes, triggers, Lightning Web Components (LWC), Visualforce pages. Automated Workflows: Flows, Process Builders, and Workflow Rules to streamline business processes. Integration Solutions: REST/SOAP API integrations with external systems and middleware configurations. Data Models: Custom objects, fields, relationships, and schema designs aligned with business needs. Unit and Integration Tests: Code coverage reports and test classes ensuring platform stability and compliance.

Documentation

Technical Design Documents (TDD): Design documents, architecture diagrams, data flow, and component specifications. User Guides and Admin Manuals: For custom features and configurations. Ensure all codes and configurations are documented as outlined in Ofgem's coding standards.

Project Contributions

Effort Estimations: Time and resource estimates for development tasks. Sprint Deliverables: Completed user stories, tasks, and bug fixes aligned with Agile ceremonies. Code Reviews and Mentorship: Feedback for junior developers and peer contributions to maintain code quality.

Business Impact

Functional Enhancements: Features that improve user experience or operational efficiency. Performance Improvements: Optimized queries, reduced load times, and scalable solutions. Compliance and Security: Implementations that meet data protection and governance standards.

Person specification

Essential Criteria

An experienced Salesforce Developer (5+ hands on experience) with a strong understanding of Salesforce development, configuration, and customization. (Lead criteria)

Strong proficiency in Apex, SOQL, SOSL, Lightning Components, and Salesforce Flows.

(Lead criteria)

Experience with Service Cloud and Experience Cloud. Experience with Industry Cloud (Public Sector Solution Module desirable) and Omniscripts. Experience with CI/CD tools (Azure DevOps, Copado, etc) Familiarity with Agile methodologies and tools like Jira or Azure DevOps. Excellent problem-solving and communication skills.

Desirable Criteria

Salesforce Platform Developer I & II certifications or equivalent experience. Knowledge of data migration tools (e.g., Data Loader, Talend). Knowledge of automated testing tools (e.g. Ms Playwright).

Behaviours

We'll assess you against these behaviours during the selection process:


Seeing the Big Picture Changing and Improving Making Effective Decisions Working Together

Benefits

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Alongside your salary of 47,895, OFGEM contributes 13,875 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.

Things you need to know

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Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours and Experience.
When you press the 'Apply now' button, you will be asked to complete personal details (not seen by the sift panel) and upload a copy of your anonymised CV.


You will then be asked to provide a 1250 word 'personal statement' evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the criteria listed in the role profile.


The Civil Service values honesty and integrity and expects all candidates to abide by these principles. You must ensure that any evidence submitted as part of your application or used during interview, including your CV and any statements or examples, are truthful and factually accurate. Ofgem takes any incidences of cheating very seriously. Please ensure all examples provided are of your own experience. Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant applications will be withdrawn from the process. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.


Please refer to Civil Service candidate advice on the acceptable use of artificial intelligence within the recruitment and selection process - Artificial intelligence and recruitment , Civil Service Careers

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [

https://www.cifas.org.uk/fpn

].


Please note SC is required for this role. Information and eligibility guidance can be found here: SC - Guidance Pack for Applicants - GOV.UK



Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .



See our vetting charter .
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:


UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.



We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

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This vacancy is part of the Great Place to Work for Veterans initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

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Job contact :

Name : Jamie Wright Email : recruitment@ofgem.gov.uk
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Recruitment team

Email : recruitment@ofgem.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission's Recruitment Principles. You have the right to complain if you feel there has been a breach of these Recruitment Principles.




In the first instance, you should raise the matter directly via recruitment@ofgem.gov.uk. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission, please visit their website.