Job Description

Job Title:

Electronic Security Systems Service Engineer

Location:

London and the South East

Job Summary:

We are seeking a skilled and dedicated

Electronic Security Systems Service Engineer

to join our team. The successful candidate will be responsible for the maintenance, troubleshooting, and repair of a wide range of electronic security systems, including CCTV, access control systems and intruder alarms. This role requires a proactive individual who takes pride in delivering high-quality service and ensures customer satisfaction.

Key Responsibilities:

Perform regular maintenance, testing, and troubleshooting of security systems to ensure optimal functionality. Diagnose and rectify faults quickly, effectively and efficiently. Perform reactive service visits as required to meet contracted customers service level agreements. Perform planned preventive maintenance visits as required in line with contracted customers service level agreements. Perform installation of small systems as required. Provide support and advice to clients regarding their security systems, addressing queries and offering solutions to resolve issues. Ensure all work complies with health and safety regulations, industry standards, and company policies. Maintain accurate records of work performed, including reactive service and planned preventive maintenance reports. Work closely with the service administration and engineering teams to ensure we deliver exceptional service to our clients. To be available for standby on a call out rota, as required within the team.

Required Skills:

Strong diagnostic and problem-solving skills. Understanding of current industry standards and regulations (e.g., BS EN 50131, PD6662, NCP 104 and NCP 109). Excellent communication and customer service skills. Ability to work independently and as part of a team. Good time-management skills. Able to identify and solve problems independently. Have a professional and positive attitude when dealing with customers. Complete detailed work reports accurately and in good time.

Knowledge and Experience:

Proven experience maintaining and repairing security systems, such as CCTV, intruder alarms and access control. Proven experience maintaining and repairing enterprise level systems such as LenelS2, Gallagher, C-Cure etc. Experience with IP-based security systems, networks and security systems software applications. Relevant industry and manufacturer training is favourable. Relevant industry qualifications such as 18th edition/NVQ/City and Guilds/BTEC is favourable.

Salary and Benefits:

Base salary - 36K to 40K Holiday - 25 days plus extra day on birthday and bank holidays. Company Vehicle Company fuel card, credit card, IT equipment and mobile telephone. Standard pension scheme or option to discuss an alternative scheme Private healthcare scheme
Job Types: Full-time, Permanent

Pay: 45,000.00-50,000.00 per year

Benefits:

Company pension Private medical insurance
Application question(s):

Do you have a clean, valid driving license? Are you able to undertake screening in accordance with BS7858? Do you hold any industry recognised qualifications?
Experience:

Security Systems Maintenance: 3 years (required)
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in Amersham