Job Description

The VacancyOVERALL SUMMARYAt Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don't tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.Join the Close Brothers IT Service Design team where you will be responsible for acting as the trusted advisor to Projects Managers on the Service Design and Introduction aspects of a delivery to the live production environment.Working as part of the IT Service Design team, our ideal team member will have previous experience working in a similar ITIL role in either Service Design or Transition with excellent Microsoft Office skills.RESPONSIBILITIES

• Be a trusted advisor to stakeholders during projects, supporting understanding of SD&I processes and Operational Acceptance Criteria (ITSS operational requirements), leading discussions on Service Models and delivering high quality Service Design artefacts
• Facilitate IT Transition Quality Review Board (QRB) meetings and manage project submissions in line with agreed forum Terms of Reference
• Champion the function of Service Design and Introduction to teams within and outside of IT Shared Services
• Identify and deliver Continual Service Improvement initiatives of the SD&I process in consultation with key stakeholders, ensuring Service Design continues to be a robust and efficient function which serves the needs of the business
• Own and Manage Service Risks in the SD&I Risk Register during the lifecycle of a project, including transfer to BAU Operations at project closure
• Ensure Line Manager is informed and understands all key aspects of SD&I project deliverables and the progress of the overall project

WE WOULD LOVE TO HEAR FROM YOU IF HAVE:

• Evidence of experience working in a similar ITIL role in either Service Design or Transition (or both) (or possibly PRINCE2 Project Management) roles
• Full understanding of the roles of a working IT department with emphasis on the way service is provided by the IT Departments
• Experience of collaboration with IT project managers to create and refine comprehensive service documentation that contain service designs and support operational run books
• Experience working with SLAs, OLAs, Vendor Support Agreements, operating models and service teams
• Previous experience of working closely and successfully with IT Project Managers, Internal IT teams and Business Stakeholders
• Good working knowledge of MS Office i.e. Word, Excel, PowerPoint along with Visio and MS Project

We are an inclusive organisation and committed to ensuring our recruitment process is as accessible as possible to everyone. We will make adjustments for people who have a disability or long-term condition. If you need the job description or application form in an alternative format or would like to discuss the recruitment process with us, please email us at or request a call back.ABOUT USFor roles offering hybrid working: At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250.To find out more about Close Brothers, please visit our careers page:To find out more about life at Close Brothers:To find out more about our benefits:To find out more about our commitment to creating an inclusive environment:#LI-TG1 #LI-HybridThe CompanyAt Close Brothers Group, we are all connected by our mission to be the best place in the UK for wealth professionals and their clients.We believe that everyone should think ahead, have a financial plan and invest wisely. Our clients are professionals, business owners, individuals, charities, families, and employers, who rely on our clear financial advice and investment management services to preserve and grow their long-term savings and investments.We are a team of about 900 people based in 15 offices across the UK. Our geographic footprint means we can combine a local approach with face-to-face services to enable strong, long-term relationships with our clients.Sustainability is fundamental to our purpose and we have a responsibility to help address the social, economic and environmental challenges facing our business, colleagues and clients. We strive to do the right thing and are dedicated to helping the charities that matter most to our people.Our vision is to develop an open and inclusive company that ensures everyone is valued, respected and included, so that in years to come our business will represent a diverse and inclusive workforce from the top down.We look to recruit individuals from all different backgrounds. If this job is of interest to you but you do not meet every criteria then we encourage you still to apply as we are open to providing training opportunities. As an early adopter of hybrid working we are open to discussing all types of flexible working options, helping you to balance your work and home life.The BenefitsPrivate medicalDiscounted health checksStakeholder pension contributionCycle to work schemeGym discountsPurchase additional holiday

Close Brothers Group