Job Description

Senior Service Operations Advisor (Apprenticeships)

Reference number: JR235883

Location: Hybrid working - home and our office at Manchester - Universal Square, U.K

Working pattern: Full-Time

Contract Type: Permanent

Number of roles: 1

Salary: \xc2\xa328,897 - \xc2\xa336,664 per annum

We are looking for a Senior Service Operations Advisor (Apprenticeships) to join our team.

By providing a smooth learner experience throughout their Apprenticeship, from the start of their Apprenticeship, scheduling their functional skills exams to scheduling of End Point Assessment activities for achievement of their Apprenticeship. Ensuring all data is complete and correct, and processed in a timely way.

This is an excellent opportunity for a Lead or Senior Administrator who is looking to expand their skills and build their career with an industry leader.

A detailed job description can be viewed .

What you\xe2\x80\x99ll bring to the role

This role is ideal for someone with a good eye for detail, who likes to follow a clear path from A to B, and who takes pride in the quality of their work.

You take personal responsibility for seeing the job done with attention to detail and querying any anomalies.

Able to effectively manage a busy workload by managing conflicting priorities and meeting deadlines.

Able to develop strong working relationships quickly across a wide range of customers.

Demonstrate a willingness to help and support other members of staff within the team.

Passionate about quality and delivering an excellent service to our customers.

Able to articulate a clear and compelling message both verbally and in writing.

Able to work independently as well as part of a remote team with joint KPI\xe2\x80\x99s and goals.

Focussed on quality and delivering against targets.

What we do

Kaplan Professional is a leading provider of apprenticeships, accountancy / tax / finance & banking courses, and professional assessments. For almost 80 years, we\'ve helped shape the development and careers of finance professionals.

We are part of the Kaplan group, one of the world\xe2\x80\x99s largest and most diverse education and assessment providers. We operate in over 30 countries and maintain relationships and partnerships with more than 1,000 school districts, colleges and universities, professional bodies and over 10,000 businesses. Our vast breadth and scope in terms of both capabilities and assets sets us apart.

What we believe in

Our goal is for Kaplan to be a great place to work where everybody can succeed, so we truly live and breathe our values: act with integrity, grow knowledge, empower & support, create opportunity, drive results together.

Kaplan is a global organisation whose mission is rooted in providing equal access to education and opportunities for advancement to people of all backgrounds. We believe diversity, equity and inclusion - of culture, experiences, perspectives - are paramount to creating success and opportunity in an ever-changing world. As an educator, partner and employer, Kaplan is committed to promoting an equitable world in which diverse talent can develop, advance and thrive.

To view our candidate privacy notice click .

Our Values

We live, breathe and celebrate our values - they drive what we believe in, how we behave and guide us in creating a culture of success.

• Act with integrity

• Empower and support

• Create opportunity

• Grow knowledge

• Drive results together

What we offer

As well as a competitive salary, transparent pay structures, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:

• 28 days annual leave + option to purchase more

• Season ticket loan and cycle to work scheme

• Big discounts on Kaplan courses for you and your family

• Private medical, income protection, and life insurance

• 24/7 confidential helpline providing counselling and other support services

• Company pension contributions

• Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels

How to apply

To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role. Please note, we recommend that you apply at the earliest as this vacancy will be closed once, we have gathered a suitable shortlist.

Shortlisted applicants will be invited an online interview as part of the recruitment process. You will also be asked to complete a task, details of which will be shared on the day of your interview. You will not need to prepare anything in advance.

Additional Application Information

Kaplan is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

This role involves working with learners who are under 18 years old and is exempt from the Rehabilitation of Offenders Act 1974. Recruitment checks are undertaken in accordance with our background checking policy. Successful applicants will be required to undertake an Enhanced Disclosure (including children\xe2\x80\x99s barred list) via the Disclosure and Barring Service (DBS) check to confirm their suitability to work with children and young people. In addition to the DBS check, for roles that include teaching or coaching, a Prohibition from Teaching Check will be completed through the Teaching Regulation Agency.

Our Suitability of Ex-offenders Policy is available on the careers page of our website .

Please be aware that it is an offence to apply for this role if you are barred from engaging in regulated activity relevant to children.

Application Support

If you require support completing your application or wish to talk to someone about the role before applying, the quickest way of getting in touch is by completing this . Alternatively, you can email .

Reasonable Adjustments

We believe equality, diversity, and inclusion - of culture, experiences, and perspectives - are paramount to creating success and opportunity in an ever-changing world. As an educator, partner, and employer, we are committed to promoting a world in which diverse talent can equally develop, advance and thrive. This includes making sure people with disabilities are given the opportunity to bring their best. Following the submission of an application, applicants will be given information on how to request reasonable adjustments if selected for interview.

KP UK