Job Description

ROLE

Technicians are at the front line of Sysco's work - responsible for keeping complex, carefully engineered systems performing exactly as intended. As a

Senior Service Technician

, you play a critical role in supporting, maintaining and evolving live technology and control systems across Sysco's portfolio.

This is primarily a service-focused role, with involvement in project delivery and occasional commissioning where it adds value. You will be hands-on, site-facing and trusted to take ownership of systems once they are live - ensuring reliability, identifying improvements and upgrade opportunities, and supporting long-term performance.

The role is varied and practical. You may be responding to service calls or providing remote diagnostics one day, and on-site commissioning, supporting handovers, updating documentation or advising on improvements the next.You are often the face of Sysco to clients, so professionalism, clarity and confidence matter as much as technical skill.

This role suits an experienced technician who values ownership, consistency and quality over constant firefighting. You will manage your own time, make sound technical decisions, and work independently on client sites while being supported by an established service and engineering team. There is scope to deepen technical specialism and help shape Sysco's long-term service delivery as the company grows.

RESPONSIBILITIES

Technical Troubleshooting & Commissioning.

Own the diagnosis and resolution of technical issues across live systems. Commission, test, service and maintain control, audio, video and networked systems to Sysco standards.

Systems Testing & Maintenance.

Carry out system testing, backups, firmware updates and programming modifications. Support long-term system reliability through proactive maintenance and accurate fault diagnosis.

Service & Support Delivery.

Deliver reactive and scheduled service visits, completing temporary or permanent repairs efficiently. Provide first- and second-line remote support, including participation in an out-of-hours emergency support rota.

Service Ownership & Reporting.

Take ownership of service tasks, ensuring issues are resolved and communicated effectively. Accurately document service activity through Sysco's service ticketing and reporting processes.

Client Representation & Communication.

Act as a calm, professional and technically confident point of contact on site. Clearly explain issues, resolutions and system health to technical and non-technical stakeholders.

Technical Documentation.

Read and work from technical drawings, schematics and system documentation. Maintain accurate as-built records, equipment inventories and system configurations.

Process, Quality & Safety.

Feed back recurring issues, risks and improvement opportunities to Engineering and Technical Delivery teams. Uphold Sysco's standards, RAMS and health & safety procedures at all times.

Project & Installation Support.

Support project delivery where required including final install stages and on-site works. Complete all installations to a high standard, including rack builds, cable management, mounting and terminations.

Workshop Preparation & Development.

Carry out pre-builds, system testing and preparation in the workshop. Actively develop technical skills and share knowledge to reduce single-point-of-failure risk.

Continuous Learning & Development.

Actively maintain and develop technical skills across relevant technologies, manufacturers and best practices.

WHAT YOU'LL BRING

Technical Capability.

Strong understanding of networked technology systems, signal flow and device configuration, with hands-on experience across audio, video, control and networking.

Systems Documentation Literacy.

Confidence reading and interpreting technical drawings, schematics, rack layouts and network diagrams, and applying them on live systems.

Hands-On Problem Solving.

Proven experience fault-finding, repairing and upgrading live systems in calm, methodical and effective ways.

Platform Familiarity.

Experience with platforms such as Q-Sys, control processors, DSPs and media servers, with the curiosity and capability to learn new systems.

Manufacturer Awareness.

Familiarity with manufacturers including Epson, Panasonic, Netgear, QSC, BrightSign, PIXERA, Watchout, 7thSense or equivalent.

Organisation & Accountability.

Detail-focused, process-led and comfortable documenting work clearly. Confident working independently while knowing when to escalate or seek support.

Client-Focused & Collaborative.

Clear, professional communicator in client-facing environments and a positive contributor to a collaborative team culture.

Curious Learner.

Motivated to continuously develop technical skills and stay current as technologies, platforms and best practices evolve.

PRACTICAL REQUIREMENTS

Full UK driving licence. CSCS/ECS card (preferred). IPAF/PASMA certifications (advantageous).

JOB DETAILS

Reports to:

Technical Services Manager

Department:

Service

Location:

Primarily site?based with time in the workshop/office (Sussex Barn, Godalming)

Travel:

Regular UK site visits. Travel is planned and purposeful; this is not a constant touring role.

Contract:

Full?time

Key Internal Relationships:

Service Team, Engineering, Project Managers, Business Support, Sales

Key External Relationships:

Clients, Subcontractors, Suppliers
Job Type: Full-time

Pay: 40,000.00-45,000.00 per year

Benefits:

Casual dress Cycle to work scheme Free flu jabs Free parking
Willingness to travel:

50% (preferred)
Work Location: On the road