Job Description

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The Senior Software Engineer is responsible for all aspects of the development of platforms and applications in this multi-dimensional role. This is a highly skilled hands-on role requiring extensive proficiency involved in all aspects of the development of cloud-based software solutions. Subject to their specialization, they will lead the design, development, testing, publishing, and/or support of different cloud-based products and solutions. They will be the providing subject matter expertise for customer implementation and cloud platform support. The role will work closely with a global team of engineers to build robust solutions that meet our business objectives following continuous integration and continuous deployment processes, while supporting software and associate software engineers. Additionally, they will provide recommendations to management as to process, technologies, or other improvements intended to benefit productivity, efficiency and/or quality of the solutions developed by the team and lead the implementation of new solutions.
Responsibilities:
Core Tasks

• Ongoing evaluation (test) of feature design - proactively work with others to identify issues or potential risk areas with the architecture (performance etcxe2x80xa6)
• Distill requirements from feature level into implementation level tasks
• Develop features using best practices and ensure it fits with the architecture for the product
• Ensure the right work is being done, work with Team Lead to know that product qualities like, unit tests, automation, throughput, capacities, security & performance will be sufficient
• Ensure design and implementation work meets the stakeholder's requirements
• Ensure that the feature design is correct for operations, as well as deployment and sustainability
• Support departmental and team initiatives
• Work with Technical Architect and Team Lead to define, document and communicate a coherent feature design

Management and Leadership

• Communicate relevant risks and issues to Team Lead and other relevant team members inside and/or outside the team
• Provide technical leadership to less experienced members of the team - mentor, coach, continuous improvement, led by example
• Take responsibility for technical implementation and decision making including the delivery of features
• Identify, monitor and resolve feature related issues; escalate if individual resolution is not possible

Documentation/ Governance

• Work with Technical Architect and Team Lead to define, document, and communicate a coherent feature design
• Review documentation and guides created by more junior members of the team
• Guide Software Engineers on how to create sufficient, complete documentation and guides that help onboard new people to the team

Stakeholders

• Work with Product Management to understand requirements, and what benefits they give to the product
• Gain respect within technical community
• Ensure stakeholders understand feature architecture (at the necessary level of detail)
• Maintain communication with stakeholders and ensure changes to any previously agreed solutions are communicated ; understand evolutionary paths
• Work with assigned partners to ensure an effective and productive relationship, both within the product house and the wider regional Verint support organization.

Knowledge and Expertise

• Be recognized as a solid technical resource within the team.
• Be seen as a person who when faced with complex technical challenges can work as part of a team to resolution
• Support and provide input to development tools, environment and 3rd party software selection
• Develop an in depth understanding of the target market and technology used
• Help provide information to resolve disputes and make tradeoffs
• Assist with pre-sales where technical expertise is required

Planning

• Prioritise and resolve technical problems and assist others with the same
• Understand how the team's work fits within the product roadmap
• Ensure the prioritization of scope (including defects) is understood
• Understand the development process and suggest improvements to it
• Identify areas of technical risk in a feature and options to de-risk
• Support opportunities to address technical debt as part of a release
• Support the design process and ensure it complies with product architecture
• Support planning as regards estimates, dependencies, risk areas, and sequencing tasks

Commercial Awareness

• Proactively promotes ideas, opportunities and suggestions, (rather than reacting to events)
• Assists in the evaluation of opportunities
• Seeks to learn about the business, customers, the market, relevant operational costs
• Asks questions to ensure own understanding of opportunities for commercial benefit or increased cost

Qualifications:
Industry Specific

• A BSc in Computer Science or Software Engineering or equivalent work experience
• Commercial experience working within software engineering
• Experience of working with AWS and Azure Cloud Platforms
• Experience of working with REST APIs, Micro Service

Environment

• Able to work effectively within a fast-paced, changing, revenue focused environment
• Ability to work within a geographically distributed development team spread between multiple time zones and cultures
• Solves cross-functional technical problems of highest complexity
• Ability to take ownership and drive to resolution

Product / Technical

• Understanding of contact center software and applications
• Front-end UI: ReactJS, HTML5, CSS, NodeJS, Mocha
• Programming languages such as Java, Go, Python
• REST API/microservice applications: Java, Spring Boot, Spring Cloud, junit
• SQL/NoSQL databases: PostgreSQL, SQL Server, MongoDB, DynamoDB
• GIT, JIRA, Confluence
• Containerized runtime environments: Docker, Kubernetes
• Cloud hosting services: AWS, Azure, GCP

Professional / Task

• Able to work independently under general direction towards predetermined longer-term goals
• Evidence of suitably complex requirements which have been designed by yourself
• Able to troubleshoot and identify root cause of issues while liaising with engineering teams, support and end customers
• Ability to work as part of a matrixed team, building supportive and collaborative relationships with colleagues in order to meet Verint's objectives
• Experience of software development within a team
• Understanding of software development life cycle methodologies
• Passionate about customer success
• Experience of working with Front-end UI: ReactJS, HTML5, CSS, NodeJS, Mocha
• Programming languages such as Java, Go, Python

Personal

• Ambitious, motivated, eager to learn and demonstrate value
• Passionate about customer success
• Ability to follow process but to remain flexible in achieving project objectives
• Good written and verbal communication skills
• Good analytical and problem-solving skills
• Able to perform under pressure and maintain attention to detail
• Demonstrable examples of good work ethic
• Able to pass a background check subject to local laws and legislation

Specific Qualifications & Accreditations
Desirable:

• Degree level education in relevant discipline
• Relevant industry certifications/qualifications

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