Job Description

About the role;

As a Dynamics 365 CRM/Power Platform Solution Architect, you will be responsible for designing, developing, and implementing complex solutions using Microsoft Dynamics 365, Power Apps, Power Automate, Power BI, and other related technologies.
You will work closely with clients, business analysts, developers, and project managers to understand their needs, define the scope, and deliver high-quality solutions that meet their expectations and business objectives. You will also provide technical leadership, guidance, and best practices to the team and ensure that the solutions are aligned with the architectural standards and principles.

The role requires business and commercial acumen as well as the ability to engage well at all levels of an organisation. The Architect role will work across the Power Platform, Dynamics 365 and Modern Workplace stacks as well as those from key third-party vendors to play a key role in deploying innovative solutions. The Solution Architect will also be responsible for providing presales support by articulating products and solutions and working with the sales teams to demonstrate and design appropriate solutions to meet customer requirements.

Who are we?

TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results.
TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of +80 and our accreditation as a 'Great Place to Work' in addition to being placed on the 'UK's Best Workplaces in Tech' list in both 2024 and again in 2025. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do.

Why should I work for TSG?

Employee ownership - as a growing business we want to ensure that everybody who contributes towards our success, shares in our success. High performing members of Team TSG are entered into an employee benefits trust (EBT). The EBT is the single largest beneficiary within TSG meaning employees will share the benefits of the proceeds, driving a high performing culture with long term value and mutually beneficial outcomes Our open and honest culture where feedback is taken on-board and acted upon Our social events - annual all expenses paid 'TSG Festival' and team building funds Two paid CSR days per annum that you can use to support the community Giving something back - the 'TSG Foundation' established in November 2022 has so far donated over 160,000 to support nominated businesses and charities Our responsibility to the environment as we work towards net carbon zero Flexible working opportunities including home working and hybrid options Annual salary benchmarking Excellent progression opportunities, training and support, including recognised qualifications

Job responsibilities will include, but are not limited to;

Gather and analyse business requirements Lead the design and architecture of Dynamics 365 CRM/Power Platform solutions, including data modelling, security, integration, performance, and scalability Develop and configure Dynamics 365 CRM/Power Platform solutions using standard and custom features, workflows, business rules, plugins, web resources, logic apps, custom connectors, and Azure functions Implement and customize Dynamics 365 CRM/Power Platform solutions using Power Apps, Power Automate, Power BI, and other related technologies Provide technical expertise and support to the development team and resolve complex issues and challenges. Conduct code reviews, testing, debugging, and documentation of the solutions Collaborate with clients, business analysts, project managers, and other stakeholders to gather requirements, define the scope, and deliver solutions that meet their needs and expectations Provide training, mentoring, and knowledge transfer to the clients and the team Stay updated with the latest trends and developments in Dynamics 365 CRM/Power Platform and related technologies Promote the highest level of customer experience to both internal and external customers Monitor and improve quality in Dynamics solutions delivered to our customers Ensure all projects are in line with TSG project methodology and continue to develop and improve the process Be the Technical Design Authority for Microsoft Solutions and maintain Design Guidelines Provide presales support by articulating products and solutions and working with the sales teams to demonstrate and design appropriate solutions to meet customer requirements Write documentation to high standard Keep solutions innovative with new products, technologies and practices You will also be expected to carry out any reasonable duties which may be requested from time-to-time

Knowledge, Skills & Experience;

Relevant Dynamics 365 CE and Power Platform certifications (Eg. PL-600, MB-240, MB-210, MB-230) TOGAF certified would be desirable Educated to Degree level or equivalent industry specific experience Full driving licence Expert understanding Dynamics CE modules; Sales, Customer Services, Field Service, Marketing and Copilot and technically proficient in at least three Proficient in Power Apps, Power Automate, Power BI, and other related technologies Expert in C#, .NET, JavaScript, HTML, CSS, SQL, and Azure services Experience in integrating Dynamics 365 CRM/Power Platform with other systems and applications using REST APIs, OData, SOAP, and other methods Experience in using various tools and frameworks such as Visual Studio, Azure DevOps, Git, XRMToolBox, and Power Platform Centre of Excellence Experience with AI, RPA, and advanced automation. Exceptional communication and interpersonal skills with a solution orientated mindset Strong influencing and negotiation skills Decision making - display a willingness to make decisions; exhibit sound and accurate judgement, including appropriate people in the decision-making process Significant experience in designing, developing, and implementing Dynamics 365 CRM/Power Platform solutions Strong knowledge and experience in Dynamics 365 CRM/Power Platform features, functionalities, and capabilities

Benefits;

25 days annual leave + public holidays, rising with length of service Employee benefits trust Company bonus scheme Life assurance 4 x Salary Contributory pension scheme at 4% matched Healthcare and cash plan Electric vehicle salary sacrifice scheme Cycle to work scheme Employee discounts Employee assistance programme Paid CSR Days Company sick pay and income protection cover Enhanced Maternity and Paternity pay Employee recognition scheme Eyecare vouchers Discounted gym membership Long service rewards

If this sounds like the role for you, please apply today to be considered.