Job Description

Senior Special Projects Manager @ RELAY

Relay is fundamentally reshaping how goods move in an online era.

Backed by Europe's largest-ever logistics Series A ($35M), led by deep-tech investors Plural (whose portfolio spans fusion energy and space exploration), Relay is scaling faster than 99.98% of venture-backed startups. We're assembling the most talent-dense team the logistics industry has ever seen

Our mission is to

free commerce from friction

. Today, high delivery costs act as a hidden tax on e-commerce, quietly shaping what can be sold online and limiting who can participate. We envision a world where

more goods move more freely between more people

, making the online shopping experience seamless and accessible to everyone.

THE TEAM

~90 people

, more than

half

in engineering, product and data

45+ advanced degrees

across computer science, mathematics and operations research

Thousands

of data points captured, calculated, analysed and predicted for every single parcel we handle An intellectually vibrant culture of

first?principles thinking

, tight feedback loops and relentless experimentation

Work Alongside Industry Leaders

Diego Protas

- Director of Platform Engineering

Diego, an expert in distributed systems and hardware architecture,

is merging physical computing with enterprise-scale infrastructure. Previously directing teams of 170+ engineers at Mercado Libre and orchestrating large-scale ML-based inference at Meta. At Relay, Diego's infectious enthusiasm and hands-on leadership are redefining the boundaries of speed and reliability

The Opportunity

The

Senior Special Projects Manager

leads high-impact initiatives that drive growth, automation, and operational excellence across Relay's networks (Sortation, Routing, etc).

Reporting directly to the Director of Engineering

, this role is central to delivering innovation and executing complex projects aligned with Relay's mission to transform e-commerce.

Partner with engineering and operations teams to bring automation and innovation to life across Relay's logistics infrastructure. Lead end-to-end project execution -- from scoping and planning to cross-functional coordination, milestone tracking, risk management, and reporting. Drive a culture of continuous improvement by identifying bottlenecks and iterating on solutions to improve performance and scalability.

Some projects

you will be leading

are:

Sort to Light

: Design and implement visual aid systems that enhance accuracy and precision in operative sortation workflows.

AI-Driven Performance Management

: Leverage cutting-edge AI technology integrated with video and CCTV to equip sortation managers with actionable insights and real-time feedback loops for managing operative performance.

Faster Loading and Staging Through Technology

: Identify and deploy next-generation tools that enable Relay to build industry-leading mechanisms for loading and staging data at high speeds.

Creative Problem Solving via Technology

: Develop solutions to track bag location across the entire network in real time, using advanced sensors, data visualisation, and AI.

Who will Thrive in this role?

Minimum of 5+ years of experience in project management, strategic planning, or a related field. Proven track record of successfully leading and delivering complex projects. Exceptional communication and interpersonal skills. Ability to succeed in a fast-paced environment and meet tight deadlines. Highly organised and detail-oriented. Adaptable and resilient in the face of challenges. Driven and results-oriented with a proactive approach to problem-solving. Engineering background is a bonus!

Who Thrives at Relay?

Aim with Precision:

You define problems clearly and measure your impact meticulously.

Play to Win:

You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction.

1% Better Every Day

: You believe that small, consistent improvements lead to exponential growth. You move quickly, deliver results, and learn from every experience.

All In, All the Time

: You show up and step up. You take ownership from start to finish and do what it takes to deliver when it counts.

People-Powered Greatness

: You invest in your teammates. You give and receive feedback with care and candour. You build trust through high standards and shared success.

Grow the Whole Pie

: You seek out win-win solutions for merchants, couriers, and our customers, because when they thrive, so do we.

If these resonate, and you combine strong technical fundamentals with entrepreneurial drive, let's connect.

Compensation & Benefits

Generous equity, richer than 99% of European startups

, with

annual top-ups

to share Relay's success.

Private health & dental coverage

, so comprehensive you'd need to be a partner at a Magic Circle law firm to match it.

25 days of holidays

Enhanced parental leave

.

Hardware of your choice

.

Extensive perks

(gym subsidies, cycle-to-work, Friday office lunch, covered Uber home and dinner for late nights, and more).

Fast and Focused Hiring Process

Talent Acquisition Interview - Remote- 30 min

Key Stakeholder Interview - Onsite - 60 min

Case Study - Onsite - 75 min

Decision and offer within 48 hours

; Our process mirrors our pace of work.
Relay is an

equal-opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.