Job Description

Job Title:

SeniorStore Stylist

Department:

Retail

Contract type:

Full time, permeant contract

Location:

Cadogan Place Chelsea, London

About us:

The Fold is a British womenswear brand redefining modern luxury workwear for today's career woman. With a multi-channel presence--led by e-commerce and with 2 London stores inChelsea and the City, we've built a loyal global following particularly in the UK and US. Together with our investors, we're ready for further international growth expanding our mission to empower women worldwide

Role Purpose:

Providing exceptional customer service and styling advice whilst demonstrating strong selling techniques to achieve sales KPIs and build a client base. Supporting the Manager and team with driving sales KPI's and general store tasks.

Areas of responsibility:

1. Customer Service and Sales KPI's

Be highly confident with one on one and personal styling appointments and tailoring styling approach to customers Build outfits / style the collection with clients Oversee full alteration process from start to finish Be The Fold brand ambassador and role model for the rest of the team with selling technique / upselling Work alongside with the rest of the team to achieve and improve sales targets and provide training/coaching as and when required. Guide the team, observe and provide coaching and feedback to deliver the Fold's gold standard across; VM, stock presentation, aesthetic and brand representation. Ensure the team are going above and beyond to meet the needs of our customers and consistently deliver the best customer experience.

2. Client base

Build a personal client base and oversee your own clientele book by managing customer relationships and report improvements on a monthly basis Capture client's preferences to tailored follow ups and information via CRM system Be proactive in building recognition of The Fold Support with brand events Support Store stylists with building and maintaining their client base

3. General store tasks & team support

Oversee day-to-day processes and ensuring all the daily tasks are delivered to high standards, such as alterations, POS, customer contact, customer care team interaction and delivery. Organise the daily run maintaining a positive and tidy environment in both the front and back of house. Complete the opening/closing checklist at the beginning and end of each day. Support with general stock management, including deliveries, replen and monthly stock takes e.g. 10 cycle counts a week and report results. Organise and delegate workload to the team. Have a 360 view on what tasks needs to be actioned on the shop floor and stockroom. Have up to date brand and product knowledge to style the collection with customers Support the VM specialist with VM moves to ensure they are aligned with new monthly drops

About You:

Have previous experience of sales in store, boutique, styling or a similar environment Be familiar with high-end sales processes, behaviours, customers and brands Be passionate about styling and building customer relationships Be a committed energetic, motivated contributor to The Fold, going above and beyond the role with a proactive attitude to work as part of The Fold team Have a strong understanding of KPIs within a retail environment Contribute with a proactive attitude to daily tasks Understand the importance of styling as well as the behind the scenes/administrative aspects of the role

Benefits of working with The Fold:

25 days holidays including bank holidays Buy additional holidays. Employee Assistance Programme Salary sacrifice scheme for pension, groceries & childcare Pension scheme Enhanced maternity pay Uniform allowance per season A friends and family discount policy with 50% off full retail price. Bike to work scheme, save on the cost of bikes and equipment. Summer Friday hour Fully stocked snack cupboards, fruits and coffee & tea Regular Social Events
Unfortunately due to the number of applications we receive, we are only able to respond to those that are successful to the next stage.

Diversity and Inclusion

We promote a diverse and inclusive workplace which harnesses the benefits of the diversity of our team and strives to represent the communities in which we live and work. Our vision is to establish an environment that attracts individuals from a wide range of backgrounds and talents, empowering them to contribute their best and authentic selves. We welcome and encourage applications from those who share our commitment to fostering this inclusive and authentic work culture.

Job Types: Full-time, Permanent

Pay: From 25,396.18 per year

Benefits:

Additional leave Company events Company pension Cycle to work scheme Discounted or free food Employee discount Enhanced maternity leave Health & wellbeing programme Paid volunteer time Sick pay Store discount
Work Location: In person