Job Description

Job Role

Working within a small systems team supporting the business across 2 sites supporting all departments and users, you will report to the head of department and provide support for systems and infrastructure. You will be responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure.

This role requires the individual to participate in technical research and development to enable continuing innovation within the infrastructure. This individual ensures that system hardware, operating systems, software systems, and related procedures are in line with the organisations requirements and strategic direction.

The scope of the role includes responsibility for internal infrastructure hardware and software as well as operational infrastructure including online systems, extending to cloud-based services where appropriate. Where required there will need to be involvement in new project work, where a hardware or software solution is needed to deliver the project, this may include suggestions for solution delivery both in terms of hardware/software and appropriate proof of concept work and testing.

The role requires the creation and maintenance of suitable documentation including network infrastructure and operating processes and procedures. The SA will produce regular reports, showing the health of the network and usage patterns identifying any issues or trends that need attention.

In line with good security principles, the SA will consider the Confidentiality, Integrity and Availability of all systems and wherever new requirements or changes are being requested/evaluated. The role requires the provisioning and maintenance of the Disaster Recovery (DR) solution for the business with regards to computer infrastructure, hardware, and software.

Technologies

Windows Server - 2019,2022

Hyper V Manager

Failover Cluster Manager

Microsoft Azure / Office 365 / Intune / MS Teams

Backup & Replication (Veeam)

SQL Server

Vulnerability scanning (Nessus)

Essential Skills

Firewall management (Sophos advantageous)

Microsoft Multifactor Authentication

Demonstrable skills in both on-perm and cloud infrastructure

Network Configuration, Routers, Internet, VPN's, WiFi, Ethernet / Fibre, VLAN's

IP Subnetting and segregation

Office 365 Configuration and administration

SMTP and email technologies (DKIM / SPF / DMARC)

Switch Management

WSUS Management

Active Directory Administration

Experienced with Virtualization (HyperV advantageous)

Windows Server Domain Controller Knowledge

Experienced with Group Policy

Good knowledge of Linux

Endpoint Security

Experienced with DFS

Essential Character Attributes

To be a self-motivated honest individual

An effective communicator & listener

Ability to collaborate and adapt successfully

Self-confident, demonstrating a proactive attitude & approach

Essential for the Role

A degree level education and/or Microsoft or other relevant certifications

Azure & Office 365 certifications

Desirable for the Role

ISO 27001 Knowledge / Awareness

Experienced with SIEM

API usage

Scripting - PowerShell, Python etc.

Microsoft Volume Licensing

Microsoft Multifactor Authentication

SFTP Systems

SharePoint

PHD Communications is a progressive growing print, mail & electronic deliverer, and archiver of Transactional Critical Mail. We have been in business for over 35 years and in that time have gained a reputation for service excellence from our clients and our peers. This has been achieved by the high level of staff competence and the constant investment within our Company.

We are a privately owned company, employing 45 people across two sites in Burton-upon- Trent.

The Customer range includes Healthcare, Waste Management, Pharmaceuticals, Electrical Wholesalers, Telecoms, Breweries, Retail......

PHD Communications team collectively can offer experience of consultancy services for document & print and mail management, electronic billing & scanning bureau services, and operational process improvement.

Our mission is to provide the most cost effective, high quality services to all our clients, in a safe and rewarding environment for our employees. It is supplemented with a commitment to identify opportunities to implement service improvements and cost efficiencies.

Job Type: Full-time

Pay: 30,000.00-34,000.00 per year

Benefits:

Additional leave Bereavement leave Canteen Casual dress Company pension Cycle to work scheme Free parking On-site parking Sick pay Work from home
Schedule:

Monday to Friday
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 25/07/2025
Reference ID: ITSC2025
Expected start date: 10/08/2025