Job Description

The Countywide Diabetes Multi - Disciplinary Team (MDT) promotes care closer to home, facilitating a seamless service between acute and primary care and avoiding acute hospital admissions and accelerating safe discharge. The delivery of high quality care, efficiently and cost effectively, in accordance with the Northamptonshire Diabetes Care Pathway. The focus will be on enabling people with diabetes to remain healthy by working collaboratively to promote self-management and avoid acute and long-term complications of diabetes.
To enable the service to operate efficiently and transform to meet ever evolving expectations in diabetes care and its administrative management, confidence to use and develop skill in technology and e-systems is essential. It is therefore expected that the successful candidate will undertake an administration & management or data management apprenticeship depending on training needs identified at the end of the 6 month probation period.
Applicants must have proven experience of working within a very busy office environment and be able to evidence how they manage workloads and deadlines. They must have proven experience of all Office applications including Outlook and Excel. They must be able to demonstrate their adaptability and willingness to learn new tasks and work within a very busy team/office environment.
Office base will be decided with the successful candidate but with the expectation to travel across the county when needed.
Main duties of the job
Working with colleagues be responsible for the day to day management of referrals and patient registration. Coordinate triage with clinical colleagues. Take shared responsibility for the administration of patient and staff education programmes. To do this the successful candidate will need to have / develop;

• Excellent administration skills that enables multi tasking to manage the varied demands of the service
• Excellent communication skills to enable clear and concise communication with patients and stakeholders - verbally and written
• Experience of working in a busy office environment and managing competing demands and deadlines
• Ability to work autonomously and alone
• Experience of using office applications and clinical / public service systems
• Confidence to manage and be curious about technology
• Essentially be keen to learn and develop the knowledge and skills necessary to effectively and efficiently manage the administration of the service as it transforms over time and within a changing NHS environment

About us
NHFT is an integrated primary care and mental health Trust, providing physical, mental health and specialty services in both hospital settings and out in the community. Because we put the person at the centre of all we do, we focus on delivering care that is as easy to access as possible. This means many of our services can be provided at home, work or in schools.We also provide health services to various prisons and detention centres in Bedfordshire and Cambridgeshire.
NHFT promotes a culture of learning to improve the care and safety of our patients and staff, which focuses on people who enable our Trust to be 'outstanding' by supporting opportunity, innovation, development and growth.
Details
Date posted
04 July 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
24,625 to 25,674 a year pa pro rata
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
270-TG145-ACS
Job locations
H Block Dantre Hospital
London Rd
Daventry
NN11 4EB
Job description
Job responsibilities
For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the About You Section of the document. Job description
Job responsibilities
For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the About You Section of the document.
Person Specification
Knowledge and experience
Essential

• Good standard of education as a minimum passes at GCSE/O levels
• Secretarial / administrative qualification, training or equivalent
• Be prepared to undertake further training - apprenticeship
• confidence to use e systems and technology

Desirable

• experience in an administrative role ideally in public service
• evidence of developing new ways of working to over come a barrier / issue

Behaviours and values
Essential

• examples of using initiative and prioritising own work
• evidence of sound judgement and empathy when dealing with issues or challenges
• evidence of working collaboratively and influencing others

Desirable

• work / volunteering with diverse populations
• evidence of collaborating with different services / agencies

skills and abilities
Essential

• evidence of using IT skills across different platforms with confidence
• Confidence to manage and be curious about technology
• high standard or verbal, written communication and interpersonal skills
• ability to multitask to address competing demands

Desirable

• evidence to being able to concentrate for prolonged periods to produce detailed work
• ability to work as part of a team and contribute to the development of others

Person Specification
Knowledge and experience
Essential

• Good standard of education as a minimum passes at GCSE/O levels
• Secretarial / administrative qualification, training or equivalent
• Be prepared to undertake further training - apprenticeship
• confidence to use e systems and technology

Desirable

• experience in an administrative role ideally in public service
• evidence of developing new ways of working to over come a barrier / issue

Behaviours and values
Essential

• examples of using initiative and prioritising own work
• evidence of sound judgement and empathy when dealing with issues or challenges
• evidence of working collaboratively and influencing others

Desirable

• work / volunteering with diverse populations
• evidence of collaborating with different services / agencies

skills and abilities
Essential

• evidence of using IT skills across different platforms with confidence
• Confidence to manage and be curious about technology
• high standard or verbal, written communication and interpersonal skills
• ability to multitask to address competing demands

Desirable

• evidence to being able to concentrate for prolonged periods to produce detailed work
• ability to work as part of a team and contribute to the development of others