Job Description

End Date

Wednesday 13 August 2025

Salary Range

65,385 - 72,650

We support flexible working - click here for more information on flexible working options

Flexible Working Options

Job Share

Summary

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You'll get to work closely with our Platform teams who deliver Pega change, ensuring that gateway documentation is completed to standard for our production environment. Furthermore, your engagement with our Platform colleagues on our production estate is a crucial task to ensure that we build the best applications for our business colleagues. In the incident space, you'll be working very closely with our Incident Management function and Technical Recovery Managers on live incidents to identify technical solutions and restore service on our Pega estate.

JOB TITLE:

Senior Technical Application Service Specialist

SALARY:

65,385 - 72,650

LOCATION(S):

Edinburgh

HOURS:

Full-time - 35 hours per week

WORKING PATTERN:

Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our Edinburgh office.

About this opportunity

Joining us as a Senior Technical Application Specialist specialising in Core Platforms you'll play a pivotal role within the area. You'll help address and restore live service on our Pega Cloud estate, spot trends and repeat incidents, taking actions to remove inefficiencies within our Pega applications to prevent incident recurrence and optimise the application experience for our colleagues. Experience of PDC is a must, along with alerting toolsets such as Nexthink and Dynatrace.

What you'll do

Troubleshoot and restores live Pega incidents. Works with TRMs and Incident Management on fast-paced, high severity incidents. Identifies root cause and actively owns problem records through to resolution for a permanent fix to prevent incident recurrence. Reacts accordingly to urgent production issues and proactively engages with TRMs and other Pega Run Engineers to ensure quality of service. Utilise appropriate tooling to spot opportunities and deliver on our commitment to continual service improvement on our Pega Cloud estate. Collaborates with other Platform teams on our Pega Cloud estate to drive quality of production implementations and to ensure guardrails are met. Delivers prescribed outcomes for area of responsibility by working within established knowledge management systems. Suggests improvements and crafts a plan for a small part of a change management program with input from technical experts.

Why Lloyds Banking Group

We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you!

What you'll need

An extensive Pega technical background both in Pega development and the support of Pega applications in a production environment A strong incident recovery background with 24/7 on-call experience A strong Pega technical-lead mindset working with and leading partner colleagues on more complex technical recoveries Strong problem management skills, identifying patterns and solutions to repeat incidents Pega CSA certification at a minimum Experience in alerting and monitoring tools including Nexthink, Dynatrace, Splunk and TWS Experience in peripheral, supporting applications for Pega including AWS, FileNet and middleware technologies Experience in working closely with third party suppliers to manage incidents Experience of Cloud infrastructure / technologies Experience of PDC, Service Now, Jira and other management toolsets Experience of change methodologies including Scrum and kanban Ability to build and manage relationships with a wide range of customers of our Platform. Ability to engage with business colleagues to understand their problems and identify how to turn those into service improvements

About working for us

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we're committed to creating an environment in which everyone can thrive, learn and develop.


We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.


We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.


We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.