Job Description

About us
UCL is a world-leading research-intensive university, consistently ranked among the top ten globally. With an annual turnover of over 1 billion, UCL's mission is to solve the world's biggest challenges through outstanding teaching and research.
The Information Services Division (ISD) provides the digital infrastructure and IT services that underpin UCL's academic and professional operations. Supporting over 50,000 staff and students, ISD enables innovation in learning, teaching, research and administration.
Our ambition is to be the leading IT services group in the higher education sector. We're investing heavily in our capabilities across experience design, agile delivery, cloud, security, and service management. We're modernising our technology foundations and digitising university processes to deliver a seamless digital experience for our students and staff.
Within ISD, the Customer Relationship Management (CRM) Platform team manages the systems that underpin UCL's engagement with students, applicants, and partners. We are expanding our Dynamics 365 and Power Platform capabilities as part of UCL's wider digital transformation.
About the role
We are looking for a Senior Technical Lead (Dynamics 365 CRM/CE) to provide expert leadership in the design and delivery of UCL's CRM and Power Platform solutions. This is a key technical role within our CRM Platform team, helping to shape the future of how UCL manages relationships and delivers exceptional experiences for our student, applicant and partner communities.
Working as part of a cross-functional agile team, you will take ownership of designing and implementing enterprise-grade solutions using Dynamics 365 CRM/CE and the Power Platform. You will collaborate with product owners, developers, analysts and stakeholders across the university to deliver high-quality, scalable solutions that meet UCL's business needs.
You will lead the technical roadmap for the platform, ensuring that developments align with UCL's enterprise architecture standards. You'll take responsibility for DevOps practices, including release automation, source control, testing and operational support. You'll also contribute to service improvements, ensuring the reliability, performance and data quality of our CRM systems.
About you
You will be an experienced Dynamics 365 CRM/CE and Power Platform professional with a proven track record of delivering complex enterprise solutions. You'll have strong technical expertise across Dataverse, C#, and JavaScript/TypeScript, and an excellent understanding of CRM integrations, Power Pages, and portal development.
You will bring deep technical knowledge of Dynamics 365 architecture, solution design and development standards, with experience in DevOps, automated testing and release management using tools such as GitHub and PAC CLI. A strong understanding of Azure and cloud technologies will also be highly valued.
You'll be a confident communicator, able to translate complex technical concepts for non-technical audiences and build trusted relationships with stakeholders at all levels. Experience leading teams, mentoring others, and managing operational support will help you thrive in this role.
Experience of working with Dynamics 365 Customer Service and Marketing modules is essential, as is substantial experience working with Power Platform components. A degree in computer science or a related discipline--or equivalent professional experience--is expected.
You'll be motivated by technical excellence and collaboration, with a proactive, solution-focused mindset. Above all, you'll be passionate about delivering high-quality digital services that enhance the experience of UCL's students and staff.
What we offer
As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:

• 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)
• Additional 5 days' annual leave purchase scheme
• Defined benefit career average revalued earnings pension scheme (CARE)
• Cycle to work scheme and season ticket loan
• Immigration loan
• Relocation scheme for certain posts
• On-Site nursery
• On-site gym
• Enhanced maternity, paternity and adoption pay
• Employee assistance programme: Staff Support Service
• Discounted medical insurance

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Our commitment to Equality, Diversity and Inclusion
As London's Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world's talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.
We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL's workforce.
These include people from Black, Asian and ethnic minority backgrounds; disabled people; and for our Grade 9 and 10 roles, women.

Skills Required