Job Description

Do you want to empower change? Join our Technology and Data department
At the NSPCC, we believe every childhood is worth fighting for. With over 100 years of experience, and the collective strength of our staff, volunteers, supporters, and partners, we're working to end child abuse and neglect for good.
We encourage everyone across the organisation to get involved, feel confident in championing our cause, and help us grow the support we need to protect children and give them the futures they deserve
If you're motivated by purpose and want to contribute to creating a safer, brighter world for every child, why not apply for our role as Senior Technical Lead (M365).
What is the purpose of the Senior Technical Lead (M365)?
This role will proactively lead the advancement and maintenance of our M365 platform, focusing on delivering a high-quality collaboration and productivity toolset in support of staff and volunteers. This role plays a key part in supporting the NSPCC's mission. You'll contribute by:

• Leading the design and implementation of Microsoft 365 solutions aligned with organisational needs.
• Acting as the technical authority for M365 services, providing expert guidance and troubleshooting.
• Identifying opportunities to enhance work processes or collaboration through the introduction of new M365 features and functionalities

What will I be doing as an Senior Technical Lead (M365)?
Reporting to the Head of Technology Platforms, in collaboration with stakeholders across the organisation, you will be responsible for providing guidance and direction for best practices to ensure the ongoing availability, supportability and security of systems. You'll be doing this by:

• Lead design and optimisation of Microsoft 365 services (Exchange Online, SharePoint, Teams, OneDrive, Intune, Power Platform).
• Ensure configurations meet NSPCC policies; collaborate with Cyber Security on access controls.
• Monitor usage trends and drive service improvements through automation.
• Mentor colleagues and ensure adherence to NSPCC policies.
• Assess Microsoft updates and end-of-life notices; coordinate necessary actions.
• Lead resolution of major incidents affecting M365 services.

What skills do I need to be an Senior Technical Lead (M365)?
Accountable leadership, promoting a culture of excellence, underpinned by a strong commitment to equality, diversity, and inclusion. Collaborate seamlessly across technical and non-technical teams, with proven expertise in architecting and implementing Microsoft 365 solutions.

• Strong understanding of M365 architecture and applications is essential.
• Hands-on experience with Azure and M365, teamwork, and a proactive approach to learning
• Ability to quickly understand complex concepts, analyse scenarios effectively, and gather requirements with precision.
• Remain calm and confident in high-pressure situations to support effective decision-making and inspire confidence in others.
• Effectively manage stakeholder relationships and communicate technical concepts clearly to senior audiences.
• Strong written, verbal, and numerical communication skills are essential.

Ready to apply?
If this is the role for you, please click the button 'apply' to start your journey. You can find more information on all recruitment stages on the .
Still have questions about the role?
For an informal chat about the role, please contact
Paul Taylor at .
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We have a number of employees at the NSPCC who are regrettably at risk of redundancy, following a significant restructure. In keeping with our values and our policies, if any of these individuals apply for a role and meet the minimum essential criteria, they will be given priority consideration. We hope that you understand our position on this and that this will not discourage you from applying. We cannot predict who, internally, will apply for a role, or whether they will meet the minimum essential criteria. Where no at risk candidates meet the minimum essential criteria, all applications will be considered as normal.

Skills Required