Job Description

Job Title: Technical Manager - Motor TPA Claims

Location:

Hybrid - Coleshill, Birmingham 3 days per week

Department:

Motor

Reports to:

Head of Operational Excellence

Salary:

Competitive + Benefits

Contract Type:

Permanent, Full-Time

About the Role

We are seeking a highly experienced and driven

Technical Manager

to lead the technical excellence of our Motor TPA claims function. This is a pivotal role responsible for ensuring the delivery of high-quality, compliant, and cost-effective claims handling across the team. You'll act as the technical authority, providing guidance, oversight, and strategic input to support our operational and client objectives.

Key Responsibilities

Lead the technical strategy for Motor TPA claims, ensuring best practice and regulatory compliance. Provide expert advice and oversight on complex, high-value, and litigated motor claims. Develop and maintain technical standards, policies, and procedures. Support and coach claims handlers to enhance technical capability and consistency. Collaborate with clients, insurers, and internal stakeholders to deliver tailored claims solutions. Monitor performance, identify trends, and implement initiatives to improve indemnity spend and claims outcomes. Represent the business in client reviews, audits, and technical forums. Drive continuous improvement and innovation in claims handling processes.

Skills & Experience Required

Extensive experience in motor claims handling, ideally within a TPA or insurer environment. Strong technical knowledge of motor claims, including liability, indemnity, litigation, and fraud. Proven leadership and coaching skills, with experience managing technical standards or teams. Excellent communication and stakeholder management skills. Analytical mindset with the ability to interpret data and drive performance improvements. Familiarity with FCA regulations and industry best practices.

What We Offer

A leadership role with real impact and visibility. Supportive and collaborative working environment. Competitive salary and benefits package. Opportunities for career progression and professional development.
Job Types: Full-time, Permanent

Pay: Up to 50,000.00 per year

Benefits:

Additional leave Company pension Health & wellbeing programme Life insurance Referral programme Work from home
Experience:

motor claims handling: 5 years (required) TPA: 5 years (preferred) leadership: 3 years (required)
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in Birmingham B46 3BB