Are you a tech-savvy problem solver with a passion for delivering top-tier customer support? Join
Codeweavers
as a
Senior Technical Support Agent
and take the lead on resolving complex technical challenges, mentoring teammates, and shaping the future of our support function.
We're looking for someone who thrives in a dynamic, fast-paced environment and is ready to make a real impact -- from guiding junior team members to optimising platform performance and working closely with clients and integrators.
?? What You'll Do
Be the go-to expert for resolving complex, business-critical end user issues
Develop a deep knowledge of software, finance systems, vehicle data, and integrations to troubleshoot and innovate
Lead a team on queue management, root-cause analysis, platform and process optimisation, as well as feedback to delivery team via metrics.
Mentor and support the development of other team members
Engage directly with clients and 3rd parties to enhance the customer experience and reduce support demand
?? What You Bring
Proven experience in technical support, ideally in SaaS, finance, or automotive
Strong analytical and problem-solving skills -- you're confident digging into code-level issues
Excellent communication skills with a customer-first mindset
Solid grasp of vehicle, finance, and integration systems
Familiarity with tools like ticketing platforms, CRMs, and debugging tools
Experience of mentoring or coaching in a collaborative team environment
Ready to elevate your support career in a company that values innovation, ownership, and continuous improvement? Apply now to join our journey.
STRICTLY NO AGENCIES PLEASE
We work with a carefully selected set of recruitment partners and are not looking to add to our PSL. We do not accept unsolicited CVs sent to the recruitment team or directly to a hiring manager. We will not be responsible for any fees related to unsolicited submissions.
Cox Automotive is the world's largest automotive service organisation. We
provide dependable solutions that improve performance and profitability
throughout the vehicle lifecycle to manufacturers, fleets, and retailers.
Our businesses are organised around our customers' core needs across vehicle
solutions, mobility, remarketing, funding, and retail.
Beware of fraud agents! do not pay money to get a job
MNCJobs.co.uk will not be responsible for any payment made to a third-party. All Terms of Use are applicable.