Job Description

Processing referrals by adding them to our database as well as our waitlist spreadsheet, sending out therapy agreement emails to gain consent from families, communicating with referrers/other professionals where needed Screening referrals for any unsuitable or high-risk cases, identifying those aged 16 and over to help us build list for trainees Completing follow ups where needed - such as awaiting carer response to agreement or consent email, or we are waiting to hear back about something Responding to queries from professionals or service users Monitoring email boxes and supporting to monitor waitlist Completing IAs with families who are due to start therapy Assisting with therapy bookings where needed - may be contacting schools or community venues on behalf of therapists Liaising with professionals and assisting with onward referrals Keeping records up to date Communicating cancellations and scheduling changes to therapists or clients or both Support therapists with collecting feedback from parents and carers Attend team meetings, assisting with minutes where possible, helping to share information with the team Support with onboarding of new staff, volunteers and trainees, including support for CRM training and access Signposting for other services Communicate referral decisions to clients and healthcare professionals in line with procedures. SilverCloud supporter Assisting with data gathering for reporting if needed MHSDS submissions Other Duties and Responsibilities Have awareness of all branches of Gaddum to be able to give this information to those who have enquiries Participating in wider Gaddum projects Assisting with service improvement where possible Adhering to policies and procedures Promote the work of Gaddum and safeguard reputation Representing Gaddum at events and activities