Job Description

Nestle UK & Ireland


Supply Chain


York


Salary: Circa 35,000 basic salary, dependant on experience plus companywide benefits



Championing diversity and inclusion is so important to us; when we embrace different perspectives and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business.



Position Summary



This is a fantastic opportunity to join a developing team within a global business as a Senior Service Specialist. Your role will involve managing cross border deliveries and engaging key Nestle stake holder and our pool of carrier, with attention to detail around compliance, cost and driving service performance by proactively identifying and resolving potential issues.



Our head office in York has been chosen to become the base of Nestle's first European Transport Hub. The T-Hub has responsibility for planning and executing Nestle's transportation within Europe with a view to simplify and standardise our European transportation processes. We are managing the transport of intermarket flows between Nestle's European factories and distribution centres, as well as inbound raw and packaging materials from our major suppliers where opportunity arise.



Your Impact


You will perform a variety of roles that range from ensuring lead times reflect lane expectations with customs to finding solutions to unplanned delays, dealing with the unexpected but ultimately ensuring that all European market queries are dealt with and every load arrives, and if it doesn't - why not. All this whilst supporting the KPI balance of cost and service and driving long term process improvements for the team. As a Senior Service Specialist, you will manage escalations within the team and support the training of fellow team members.



Responsibilities will include:

Monitoring of customs requirements per lane ensuring they are up to date and available to carriers Proactively influencing internal and external stakeholders, reactive and proactive relationship building to deliver a quality service. Point of contact for any service related incidents and escalations Completing coaching, training and audits amongst your peers Leading process improvements initiatives Preparing and presenting slide decks for review within the transport department and external partners

Ingredients for Success


You will be proactive and creative to find solutions. You will have strong communication skills, the ability to build effective working relationships and a problem-solving mentality.


You will also:

Be fluent in English (speaking and writing) - Essential Exposure to the Logistics and transportation industry essential with the ability to evidence roles Proven track record in service-related roles serving a wide community Have an understanding of how to manage conflicting business demands - Cost vs. Service Proven track record in mentoring/coaching other team members Relevant Computer Systems skills minimum Intermediate - data analysis competency level intermediate minimum

If you're ready to take ownership, influence key European flows, and make a visible impact in Nestle's first European Transport Hub, we'd love to hear from you.



What you need to know



The closing date for this role is 16.01.2026





We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don't delay in submitting your application.



At Nestle, our values are rooted in respect. When we embrace diversity and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. People of all gender identities, ethnically diverse individuals, people with disabilities, and members of the LGBT+ community are strongly encouraged to apply. If there is anything we can do to accommodate you to participate fully in the application process, please let us know. We take pride in championing inclusion and diversity, our people make up a number of Colleague Networks who represent different experiences and communities who hold us accountable in creating a sense of belonging for all, and our values create the conditions for us to respect the unique contribution you bring. Find out more about our Colleague Networks here: Diversity, equity and inclusion | Nestle (nestle.co.uk)



We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process. Be yourself, everyone else is taken!