Job Description

At

Rhino Greenhouses

, we combine a passion for gardening with British craftsmanship, proudly representing the Great British Rhino brand -- Britain's Best Loved Greenhouses! Located in the scenic Norfolk landscape, we foster a vibrant team spirit centred on collaboration and innovation. We are currently seeking an experienced and motivated Transport Planner to assist our logistics operations and optimise delivery processes for exceptional customer service. This is an exciting opportunity for somebody wishing to develop and further their career and could lead to a unique opportunity to join an ambitious, high-growth business at the start of an exciting journey. Join us and be part of a dynamic environment where your enthusiasm and skills can thrive!

Personal Competencies:

Previous transport planning and routing experience is essential, applications received without this will not be considered

Knowledge of transport regulations, compliance requirements and health & safety legislation (highly advantageous)

Experience working with third-party logistics providers (Parcelforce, DHL, etc.) and international shipping

Understanding of customs processes and international trade regulations (desirable)

Strong analytical abilities for performance monitoring and process improvement

Ability to communicate effectively with people of all levels, from drivers to customers to senior management

IT proficient with logistics software, reporting systems and Microsoft Office

Own transport is required due to our rural location

Full UK driving licence essential

Eagerness to develop the team and contribute to company growth objectives, including expanding international operations

Responsibilities & Duties:

1. Manage, mentor and develop our growing team of delivery drivers

2. Ensure full compliance with transport regulations, driver hours, and company safety policies

3. Plan and optimise delivery routes for maximum efficiency and customer satisfaction

4. Schedule deliveries and coordinate with production and customer service teams

5. Monitor and control delivery costs, fuel expenses, and vehicle maintenance budgets

6. Manage relationships and negotiate with shipping partners including Parcelforce and DHL

7. Oversee international shipping operations to the US, EU and worldwide markets

8. Handle customs documentation and ensure compliance with international trade regulations

9. Analyse delivery performance metrics and implement continuous improvements

10. Handle escalated customer delivery issues and complaints

11. Maintain accurate records and produce regular management reports

12. Ensure all vehicles are roadworthy and properly maintained

13. All associated admin

Hours of Work:

40 hours per week, Monday - Friday (flexibility required for operational needs)

Benefits:

Free secure onsite parking

Generous holiday allowance

Long service awards

Management development and external training opportunities

Employee Assistance Program for support on financial, health and legal matters

Organised staff engagement events

Company pension

Referral programme

Salary:

Competitive salary commensurate with experience

Job Types: Full-time, Permanent

Benefits:

Company events Company pension Free parking On-site parking Sick pay
Experience:

planning and routing : 2 years (required)
Work Location: In person