Job Description

Are you excited by a career in the Travel Industry?



Are you motivated by delivering exceptional customer service?



Are you passionate about travel?



Do you embrace change and thrive on new challenges?



Are you a people person?



Are you ready to go above and beyond to improve the customer experience?



Are you a team player?



If you have always contemplated a career in the travel industry, then we want to hear from you!



Fred. Olsen Travel was established in 1988 with family values at its heart and knowledgeable staff across the board. As one of the UK's most established travel companies, Fred. Olsen Travel provides outstanding customer service, choice, and value for money. We have multiple high street travel agencies dotted around East Anglia and the South Coast.



Our mission is to be a world class provider of travel products and services.



The travel industry is ever-changing and for that reason, no two days are alike. The world is a vast place and there is a lot to learn. We are looking for candidates with a thirst for knowledge and learning. It is an industry that you will never get bored of! We offer opportunities for travel, conferences, cruise ship visits and Tour Operator training to assist you in becoming the best Travel Agent you can be.



We're thrilled to offer a rare and exciting opportunity to join our vibrant Retail Travel Sales team at our Beccles branch (15a New Market, Beccles, NR34 9HD) This is a Full-Time position working 35 hours per week, Saturday work would also be a required on a rota basis. We are also welcoming Part-Time applications, please state your preference in your application. We are keen to hear from candidates with proven experience in the travel industry who are excited to bring their knowledge, energy, and love for travel into a role that truly values expertise.



Reporting to the Branch Manager, your duties will include liaising with customers in branch and via telephone in regards to queries and bookings, meeting branch and individual sales targets, offering the customer a high level of customer care and adhering to service standards. Contributing to team's discussions and presenting new ideas to improve sales, also to assist with arranging events and customer evenings and general office administration.



As the successful candidate you will help generate sales of all Retail Travel products to our ever-growing list of clients, providing a specialised travel service that's tailor made to customer requirements in line with our mission statement, and values.



Fred. Olsen Travel offers a range of company benefits including BUPA medical, Life Assurance, discounted holidays and cruises plus retail discounts and cash back incentives through our MyBenefits scheme.



As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees. We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process, please do not hesitate to let us know.



We know our people are our biggest strength, and we're determined to continuously enhance the way we manage, develop, and lead. Here at Fred. Olsen Travel we are proud to be accredited by Investors in People, and we take pride in putting our employees first.