Job Description

Job Title:

Senior Travel Consultant

About Ying Wah Travel:

Established in 2001, Ying Wah Travel is a specialist in Asia flight tickets and tours. We are proud to be an appointed agent for many leading airlines.

Role Overview:

We are seeking a highly skilled candidate with fluency in both Chinese/Cantonese and English, including strong reading and writing abilities. Applicant should be confident navigating GDS/NDC systems, with prior ticketing experience on GDS--Amadeus (1A) will receive priority consideration.

Key Responsibilities:

Book travel itineraries for clients, including flights, tours, cruises, etc. Handle face-to-face and phone customer enquiries regarding travel. Maintain and manage social media accounts and respond to customer messages (e.g., WhatsApp, Facebook, WeChat, Xiaohongshu). Build and nurture relationships with customers, ensuring a high level of customer satisfaction. Support team members when necessary and contribute towards achieving team file count targets. Deliver exceptional customer service by paying close attention to details on all enquiries. Manage your own client accounts and occasionally assist with others. Be adaptable and willing to assist with various tasks in the office. Maintain a positive, respectful work environment and be considerate of your colleagues' time and tasks. Communicate effectively, asking for help when needed to ensure a collaborative team atmosphere.

Qualifications & Skills Required:

Fluency in Chinese/Cantonese and English (both written and spoken). Confident in using GDS/NDC systems (experience with Amadeus/1A is preferred). Previous ticketing experience on GDS is essential. Strong communication skills and the ability to manage client accounts. Experience in customer service, with a keen eye for detail.

How to Apply:

Please send your CV to

hr@ywtravel.co.uk

.

Job Types: Full-time, Permanent

Pay: 23,000.00-26,500.00 per year

Benefits:

Discounted or free food Employee discount Free parking On-site parking
Application question(s):

Which GDS system have you used previously?
Experience:

Ticketing on GDS system: 3 years (required) Travel industry: 3 years (required)
Language:

Mandarin (required) Cantonese (required)
Location:

Birmingham B7 5HD (required)
Work Location: In person

Reference ID: ywt02