Senior Travel Consultant

Manchester M14, United Kingdom

Job Description

Are you an experienced travel professional with experience in GDS?Opportunity to join an expanding A3 Global Travel Management Company in Manchester!Reservations Ticketing AgentKey Responsibilities

  • Manage and issue the airline reservation tickets of both the assigned Leisure & Business accounts within deadlines
  • Managing online bookings made through the website & maximise conversion.
  • Issue all variable fares, refunds and re-validations for tickets purchased as necessary
  • Arrange & issue EMD?EUR(TM)s for excessive baggage, seat reservations and similar situations
  • Processing automated ticket refunds (e.g. cancellations) through BSP or GDS.
  • Help resolve problems related to ticketing, waitlists, seat selection, special requirements, cancellations and upgrade quotes where necessary
  • Monitor queues and work alongside schedule changes. Respond to clients in a timely manner for changes/cancellations on their flight reservations
  • Investigating and responding to ADM's - Ensuring the follow up of any ADM's is carried out as required.
  • Support accounts in dealing with invoicing queries and discrepancies & liaise with airlines where necessary.
  • Managing and distributing special fares to the relevant internal departments
  • Out of call service in case of emergencies
Skills & Experience:
  • Proficiency in a GDS - Galileo& Amadeus
  • Must have a minimum 12 months experience in Airlines Fares & Ticketing .
  • Understanding the main aspects of IATA ticketing rules
  • Excellent Communication Skills
  • Professional telephone manner
  • Strong PC skill
  • To creatively support and understand the client's requirements
  • Strong sales skills
  • Ability to work under pressure and meet targets
  • Good Attention to detail
  • Well organised
  • Confident telephone manner
Experience RequiredHighly computer literate, thorough knowledge of Excel and WordExperience of CRS (Galileo )Strong problem solving skills and ability to work on own initiative.Organised and able to work to deadlines.Knowledge and experience of European/African destinationsJob Type: Full-timeSalary: From 8.72 per hourSchedule:
  • 8 hour shift
  • Monday to Friday
  • Weekends
Flexible Working Options Available:
  • Not offered
Work remotely:
  • No

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Job Detail

  • Job Id
  • Industry
    Not mentioned
  • Total Positions
  • Job Type:
    Full Time
  • Salary:
    £8.72 an hour
  • Employment Status
  • Job Location
    Manchester M14, United Kingdom
  • Education
    Not mentioned