Job Description

Description:
Desirable Expertise

• Operational support for all Unified Communications products

• Administration and support for Microsoft Teams

• Support for Microsoft Teams Integrated External Telephony

• Support for Google Suite, Zoom, Webex, and Lark

• Support and administration of Audio Visual and Video Conferencing solutions,

specifically Poly/HP products and admin tools

• Support for Video Conferencing Interoperability, specifically Pexip Infinity

• Support for Microsoft Teams Integrated Contact Centre

• Resolve Major Incidents and escalated support calls following the firm's Incident,

Change, and Problem Management processes

• Monitor UC-related ServiceNow incidents, providing prompt and clear responses to

aid resolution

• Identify and diagnose technical and architectural blockers, propose solutions, and

ensure their implementation

• Proactive monitoring and alerting using Martello Vantage DX, Teams Pro Portal, and

Poly Lens
Desirable Expertise

• 5+ years of experience in a similar UC role

• Ability to read and write PowerShell scripts

• Strong understanding of telecommunications, including SBCs (specifically Ribbon

SwE lite and Ribbon 1000), voice gateways, SIP, PSTN, and Microsoft Supported
Architecture Models

• Voice applications and integration, including Auto Attendants, Call Queues, IVRs,

Voice Call Control, Audio Conferencing, CDR, E-911, Fax, Voicemail, Contact Centre
solutions (specifically AnywhereNow), and programmable APIs

• Voice configuration expertise including Centralised SIP Trunking, dial plans, call

routing, number translation, and normalisation

• Experience with tenant-to-tenant migrations, specifically UC workloads

• Knowledge of Microsoft Places

• Understanding of network architecture, including TCP/IP networking, switches, SIP,

routers, cloud proxy (specifically Netskope), firewalls, and protocols

• Knowledge of interoperability between Microsoft Teams and other Microsoft 365

applications such as Intune, Power BI, SharePoint, OneDrive, and Exchange Online

• Understanding of identity, authentication, security, privacy, and compliance in cloud

and hybrid UC solutions
Location & Schedule

• The resource shall attend the Customer's London or Canary Wharf office one (1) day

per week.

• Standard working hours are Monday to Friday, 08:00 to 17:00 (local time).

• Resource will be entitled to 25 days annual leave + bank holidays.

• Requirements for overtime will be managed separately through mutual agreement.

Skills Required