Job Description

Location: Hybrid/Kings Hill
Salary/package: 27,500 per annum
Contract type: Permanent
Hours: Full time, 37 hours per week
Cantium Business Solutions are looking for a Senior User Lifecycle Management Engineer tp play a key role in delivering secure, efficient and customer-focused identity and access services. This is an exciting opportunity to step into a senior technical position where you'll lead by example and help shape best practice across the ULM function.
Who we are
Cantium Business Solutions is part of Commercial Services Group (CSG), delivering high-quality IT and back-office services to public sector organisations and education providers.
Built on four key principles; Fast, Connected, Insight Driven and Customer-Led. Cantium is committed to delivering agile, secure and customer-focused technology solutions that make a real difference.
Why this role matters
The Senior User Lifecycle Management Engineer plays a critical role in protecting system integrity, safeguarding data and ensuring seamless access management across internal and external customers.
You will lead on account lifecycle processes, permissions management and service request delivery, while supporting automation, compliance and continuous improvement within a dynamic hybrid IT environment.
What you'll be doing

• Lead on user account creation, administration, transfers and deletions in line with security, GDPR and retention policies

• Ensure all Service Requests are completed accurately and within agreed deadlines

• Coordinate device pre-staging, configuration and delivery to internal and external users

• Monitor licence and stock levels to maintain service continuity

• Create and maintain procedures in SharePoint and publish Knowledge Base Articles in ServiceNow

• Process and approve 3rd Party Requests for Access (RFAs), ensuring protocol and communication standards are met

• Support onboarding of processes from 3rd line teams and contribute to automation and UAT activities

• Operate within PIM, PAM and RBAC models in Microsoft Entra (Azure AD), acting as an authorised approver

• Deliver training and support to new team members

• Maintain high-quality ticket documentation aligned to ITIL and Cantium standards

• Support project work and continuous improvement initiatives within ULM

• Follow ISO 9001 and ISO 27001 standards and uphold data security responsibilities

What we're looking for

• Experience working within an IT Service Delivery environment

• Relevant ICT qualification or equivalent experience

• Strong knowledge of Microsoft 365, Intune, Teams and licensing administration

• Experience with PIM, PAM, RBAC and Identity Governance in Microsoft Entra

• Working knowledge of ServiceNow and CMDB administration

• Proven experience working within ITIL frameworks and meeting SLAs

• Strong understanding of hybrid, on-premises and cloud environments

• Excellent communication skills and customer service focus

• Proven Leadership skills are a must

What you'll get in return

• Salary of 27,500 per annum

• 25 days annual leave

• Life assurance cover (4x salary)

• Pension scheme

• Additional benefits including retail and gym discounts, health cash plan and cycle to work scheme

• Volunteer days and access to a comprehensive wellbeing programme

• Tailored learning and development support with real opportunities to progress

Why CSG?
Commercial Services Group (CSG) is the UK's largest local authority-owned trading company (LATCO), generating over 800 million in revenue and supporting 16,000 education and public sector customers worldwide. With more than 1,800 employees across the UK, France, Dubai and Bangkok, we are working towards becoming the global leader in education and public sector solutions.
We are expanding rapidly, with annual growth of around 25 percent, supported by a blend of organic development, acquisitions and strategic partnerships. Our 33 trading businesses deliver a wide range of services including education management, IT, HR, legal, energy, procurement and supplies.
CSG is wholly owned by local authorities, and a significant proportion of our profits is reinvested into frontline public services. Over 77 million has already been returned, reflecting our commitment to combining commercial performance with meaningful social impact.
Inclusion & Accessibility
We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds.
We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.
Commercial Services Group is one of the leading providers of procurement and support services to education and public sector customers globally. Serving over 15,000 customers, CSG is committed to providing an excellent customer and user experience underpinned by social value and a committed and empowered workforce.

Skills Required