Job Description

Details

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Reference number

431722
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Salary

50,411 - 59,353
The base salary for this role is 46,677 - 54,957. This job qualifies for Digital, Data and Technology Annual Pay supplement 8% is included in the total remuneration above.
A Civil Service Pension with an employer contribution of 28.97%
GBP
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Job grade

Senior Executive Officer###

Contract type

Permanent###

Business area

RoS - Business Development & Information - Service Design###

Type of role

Other###

Working pattern

Full-time, Part-time, Compressed hours###

Number of jobs available

3

Contents

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Location About the job Benefits Things you need to know Apply and further information

Location

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Contractual base either at Meadowbank House, Edinburgh (EH8 7AU), or St Vincent Plaza, Glasgow (G2 5LD). You will be expected to attend one of these locations as required by the role.

About the job

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Job summary

The Role

We are looking for an experienced practitioner, you can plan and lead user experience research activities on more complex services. At this level, you will be expected to build customer and colleague centred services and align user research activities with wider plans to inform a service proposition. The role holder will also supervise and develop other user experience researchers to assure and improve research practice. Main core of the role would be to demonstrate and support the demand for a wide range of key user research activities and analysis techniques, In addition to assisting peers in fostering a UX community inside and outside of the organisation.###

Job description

On a typical day you will

Main duties

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Involved in ensuring that service touchpoints during a customer or colleagues' lifetime with Registers of Scotland (RoS) are part of a coherent, consistent experience Conducting exploratory user research that will bring out customer or colleague needs Ensuring that usability research is undertaken frequently, economically with appropriate users and measured as part of the development cycle Creating low to high fidelity prototypes based on existing design patterns that bring the research to life Delivering UX feedback to Agile delivery teams to compliment sprint cycles Work as part of a multi-disciplined team to design user focussed and successful services by building on existing knowledge with desk research and data analysis Support the UX community and coach or pair with other members of the team Manage and support other user researchers across a range of services and products. Build relationships and working effectively with external parties, for example legal firms, public, and Scottish Government ###

Person specification

Key Responsibilities

Essential Criteria - Skills and Attributes for Success

Experience/Technical:

We will assess you against the following Experience and Technical skills during the application and assessment process

Experience of Axure/Google Analytics/Hotjar Creation of design standards and practices Experience with customer insights and confident working with metrics and applying evidence for improvements Experience of delivering government services following the Scottish Government Digital First Service Standard (or similar)

Collaborating and Partnering

Able to listen to the needs of the technical and business stakeholders and interpret between them Able to manage stakeholders' expectations and be flexible, capable of proactive and reactive communication Facilitates difficult discussions within the team or with diverse senior stakeholders Experience working within an agile, multi-disciplinary team environment Experience of working with teams to understand detailed requirements and deliver appropriate research activities that capture user experiences Engages in fostering a UX community within RoS

Thinking Wider

Can identify and understand constraints across the business and is able to communicate these and work within them Able to challenge the validity of constraints ensuring RoS objectives are still met with reasoned research findings Can provide insights and clear advice based on research findings and emerging trends to help shape strategy and direct change

Analysis and Making Effective Decisions

Able to make recommendations characterised by medium levels of risk and complexity that build consensus between services or stakeholders Able to identify issues in the team dynamics and rectify them Able to set the highest standards for user experience research and analysis, utilising both quantitative and qualitative methodologies Comfortable applying measurement frameworks to surface customer and colleague behaviour patterns.

Demonstrating Commitment and Delivering a Quality Service (Cluster)

Manages, supports and stretches self and others to deliver agreed goals and objectives Keeps focused on the goals that really matter, and takes responsibility for delivering outcomes on time and to a high standard Experience of working in a team of UX professionals Experience visualising and implementing strategic user-centred design that supports a wide range of users including those with additional needs and other hard to reach groups. Knowledge of WCAG accessibility standards and principles Good understanding of research ethics and how to keep participants, teams and yourself safe in research.

Benefits

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Alongside your salary of 50,411, Registers of Scotland contributes 14,604 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

This job is for you if you want

Work with purpos

e: working for the people of Scotland to set the bar for land and property registration worldwide.

Flexible and hybrid working

: depending on the role and team requirements, work when and where it's best for you and your stakeholders.

Benefits

: enjoy pay progression, pension contributions of up to 28.97%, up to a year's parental leave, and 38 days annual holiday, increasing to 42 days with length of service.

Investment in professional development

: we invest in all our people so that they have the right skills to be productive and confident in their job.

Diversity and Inclusion

: We are an 'Investor in People' and a 'Disability Confident' employer. We are inclusive, stronger together, and committed to putting our people first.

Positive work culture

: RoS is an agile, digital organisation using leading-edge technology. Colleagues understand their role in achieving our strategy and have the autonomy to deliver. A Civil Service Pension with an employer contribution of 28.97%

Things you need to know

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Selection process details

Stage one - Application Process

To apply, click on 'Apply now' and complete the online application form.


You will need to submit:

You will need to submit: A CV outlining your career history and how you meet the technical/experience criteria (max 4 pages). Responses explaining how you meet the required competency aspects of the role (maximum 300 words per answer in the spaces provided).

Stage two - assessment

If successful at application stage, you will be invited to an in-person interview which will include the following:

Competency based interview (which will include a question on each of the 4 competencies for the role). Pre-prepared presentation (with full details of the topic being disclosed to candidates who successfully make it past sift stage), followed by a Q&A session.


Feedback will only be provided if you attend an interview or assessment.###

Security

Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .



See our vetting charter .
People working with government assets must complete baseline personnel security standard (opens in new window) checks.###

Nationality requirements

This job is broadly open to the following groups:


UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements
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Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.



We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.###

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

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Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.###

Contact point for applicants

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Job contact :

Name : Talent Team Email : talent@ros.gov.uk
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Recruitment team

Email : talent@ros.gov.uk ###

Further information

https://www.ros.gov.uk/about/publications/governance-and-corporate/2024/recruitment-information