Job Description

Join us as a Senior UX Researcher

Join an open and collaborative environment, where you'll be helping to develop a programme of research for product-related human-centred design (HCD) challenges You'll work closely with other members of the product team to deliver consistent, efficient, and enjoyable experiences This is a great opportunity to develop your knowledge and skills while making a real difference for our customers

What you'll do

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As a Senior UX Researcher, you'll be leading, defining and conducting investigations into customer experiences for our current and prospective products. These will be delivered across multiple platforms, such as desktop, web, mobile and tablet devices and for both browser-based experiences and native apps.


Working closely with product owners, UX designers, visual designers, and other stakeholders, you'll be using a variety of techniques and tools to elicit the insight necessary to make informed and HCD decisions.


Additionally, you'll be:

Contributing to the development of high-level storyboards and journey mapping to communicate goals, motives, and the means by which groups of customers use, or will use, a given product Providing HCD recommendations based on research insight or recognised principles in psychology or ergonomics, supporting the design of solutions Using multiple research techniques and providing the design team with multiple sources to understand and empathise with customer or user needs Participating in content and application audits, including gauging the usability of new and existing products and making constructive suggestions for change Acting as a champion of HCD by recommending the best possible UX research practice, principles and processes Taking on line management responsibilities and supporting junior members of the team to grow their skills

The skills you'll need

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You'll need to have experience of supporting HCD processes and using both qualitative and quantitative research techniques to address design challenges for new and existing products or services. We'll expect you to have the ability to use UX design research tools such as User Zoom and Figjam. You'll also be creative in your problem solving and be able to work well as part of an Agile team environment.


Additionally, we'll expect you to be able to demonstrate design and research leadership skills and have experience in raising design maturity.


We'll also be looking for:

Experience in independently running research studies and programmes with the ability to oversee strategically important projects and programmes involving other researchers and external agencies Advance knowledge and skills of research techniques, moderated and unmoderated useability testing, depth interviews, ethnographic observation, survey design and co-creation workshops Advance experience and skills of different research approaches across the product lifecycle including Discovery, Generative, Formative and Evaluative research to generate relevant insight Experience in providing leadership and working in multi-disciplinary teams with UX, Visual and Service Designers and collaborating with other disciplines such as Product and Technology * Excellent communication and collaboration skills across all levels with an ability to champion design thinking and influence key senior stakeholders