Job Description

Ref Number

B01-05174

Professional Expertise

IT and Digital

Department

Vice-President (Operations) (B01)

Location

London

Working Pattern

Full time

Salary

54,931-64,644

Contract Type

Fixed-term

Working Type

Hybrid

Available for Secondment

No

Closing Date

07-Oct-2025

About us

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UCL is a world-leading teaching and research university, often ranked in the top ten in the world with an annual turnover of well over 1 billion. Part of UCL's vision is to take on the hardest global challenges. The Information Services Division (ISD) is the primary provider of IT services to UCL. We support and enhance learning, teaching, research and administrative processes by providing information and technology-related services to over 50,000 staff and students of UCL and associated institutions.



Our ambition is to be the leading IT services group in the HE sector and we are growing our team's capability in experience/UX, agile development, security, cloud, service management and partnering. We are modernising our technology foundations, digitising the processes of the university to transform experience for students and staff, and partnering across the university to drive differentiation in UCL education and research

About the role

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This is your chance to shape and influence the future of UX research at one of the world's top universities. As Senior UX Researcher, you'll lead a small but ambitious team to establish a best-in-class research practice that puts users at the heart of UCL's digital services. You'll create the toolkits, templates and approaches that empower product teams, inspire your researchers to influence at all levels, and turn user insight into strategic impact. If you're an experienced researcher ready to step up into shaping practice, leading others, and driving cultural change, we'd love to hear from you.

About you

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Significant experience helping an organisation continually assure, improve and innovate their practices to generate clear and valuable findings Significant experience working in a product team Significant experience presenting to a wide range of audiences Experience with a range of prototyping tools Qualification or relevant experience in any of the following: computer science, design, human-centred interaction, psychology, research methods, web design and development High degree of technical experience, including an understanding of HTML, Javascript and CSS would be very useful for this role!

What we offer

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As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:


41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days) Additional 5 days' annual leave purchase scheme Defined benefit career average revalued earnings pension scheme (CARE) Cycle to work scheme and season ticket loan Immigration loan Relocation scheme for certain posts On-Site nursery On-site gym Enhanced maternity, paternity and adoption pay Employee assistance programme: Staff Support Service Discounted medical insurance

Visit https://www.ucl.ac.uk/work-at-ucl/rewards-and-benefits to find out more.

Our commitment to Equality, Diversity and Inclusion

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As London's Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world's talent. We are committed to



equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL's workforce. These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women