Job Description

BACKGROUNDGrandstand Stoneleigh Events manages the NAEC Stoneleigh venue which hosts a diverse range of exhibitions, corporate conferences, national sporting events, and outdoor events. The venue typically services 300 events per year. The Company also provides other in-house services such as hotel accommodation, catering services, security, and transport management.This role is responsible for managing a range of events and exhibitions from contract stage through to delivery, ensuring all event requirements are obtained from the client and delivered to a high standard. Working closely with the Venue Operations Manager, the post holder will help lead the events department in ensuring best practice in event management, venue operations and delivery of client expectations.This role will suit somebody who is established within the events industry who is looking for an exciting new challenge.KEY RESPONSIBILITIES

• To communicate, co-ordinate and attend meetings with internal and external stakeholders to participate in the planning, preparation and deliver of events including client teams, catering, facilities, event services, cleaning, security and contractors.
• Provide technical information about the Venue, advice on layout plans and services.
• Ensure procedures and processes are in place to plan, develop and deliver the safe and efficient operation of events including public safety & control, venue presentation, visitor flow, traffic management and security.
• To be responsible for ensuring that the Health & Safety requirements (including risk assessments) are completed prior to exhibitions, conferences, etc. Always promote compliance with Health & Safety regulations and safe working practices in accordance with current legislation as detailed in the Company Health & Safety Policy & Procedures.
• Always demonstrate an appreciation of potential impacts of any event on the local environment including tenants and residents.
• Liaise with contractors, other labour, event services team, catering department regarding all matters pertaining to furniture requirements and room layouts in preparation for all functions.
• Work effectively and efficiently to meet financial budgets/ targets for income and expenditure.
• Following up with the client post-event and building strong relationships with clients to ensure repeat business.
• To maintain and update all appropriate information in the CRM system and other systems as required.
• Ensure plans are effectively implemented and support is given to colleagues to ensure a high quality, customer focussed service and delivery, including being on duty throughout the event period, as scheduled with other event managers and the support team.

Reporting Lines

• This role reports into the Venue Operations Manager

SKILLS AND EXPERIENCEExperience

• Minimum of 2 years' experience and management experience in a similar role ideally from a venue or events background.
• Experience of dealing with customers and suppliers.
• Excellent written and verbal communication skills.
• Proven experience of working with a CRM platform. The knowledge of the IVvy CRM system would be an advantage.
• Health and safety experience, with IOSH qualification or willingness to train.
• Confident user of the Microsoft Office Suite.

People Skills

• An enthusiastic and professional approach.
• Ability to challenge 'the norm' and implement change.
• Ability to problem solve.
• A proactive approach with the ability to manage day to day without the need for close supervision.
• Attention to detail.
• Self-motivated.
• Ability to work well within a team.
• Task driven and deadline focused.
• Financially aware with direct experience of budget control and implementation.
• Flexible approach to work - You will occasionally be required to attend daytime and evening industry events and client meetings with overnight stays away from home from time to time.

You must also have a full UK driving licence and own vehicle.Job Types: Full-time, PermanentApplication question(s):

• What are your salary expectations?

Experience:

• Event Management: 2 years (preferred)

Work remotely:

• No