Job Description

The Opportunity
An established and highly respected wealth management firm is looking to recruit a Senior Wealth Planning Assistant to provide high-quality administrative and client support to Wealth Planners. This is a key role within the business, focused on delivering excellent client outcomes through efficiency, accuracy, and outstanding service.
You will act as a central point of contact between clients, Wealth Planners, internal teams, and third-party providers. Alongside your core responsibilities, you will play a vital role in supporting, mentoring, and sharing best practice with more junior members of the team.
Key Responsibilities
Administrative Support

• Provide high-quality administrative support to Wealth Planners in line with internal processes and compliance framework
• Ensure all documentation meets company standards with excellent accuracy and attention to detail
• Support submission of cases to the paraplanning team
• Handle finance-related queries including invoices, billing, WIP, and commissions
• Produce accurate Service Agreements where required
• Demonstrate flexibility when supporting different internal stakeholders

Client Support

• Coordinate central services such as paraplanning, valuations, and business processing
• Prepare and submit CDD and new account documentation in line with AML procedures
• Arrange client meetings, prepare meeting packs, manage diaries, and oversee valuations
• Complete post-meeting actions and maintain accurate meeting records
• Act as a first point of contact for clients, handling general queries and escalating complex matters
• Meet and greet clients, manage correspondence, and prepare letters of authority
• Prepare client application forms in line with suitability recommendations and ensure timely processing
• Maintain accurate client records on XPlan and all associated systems

Additional Responsibilities

• Assist with the training and quality-checking of junior team members
• Share knowledge, best practice, and expertise to strengthen team performance
• Support the wider team during busy periods
• Proactively contribute to efficiency and process improvement initiatives
• Undertake relevant technical and professional training and maintain CPD

Candidate Requirements
Essential:

• Strong understanding of the end-to-end Wealth Planning process
• Knowledge of financial planning products
• Excellent customer service and communication skills
• Strong numerical ability with exceptional attention to detail
• Highly organised with excellent planning and prioritisation skills
• Confident working collaboratively in a team environment
• Strong awareness of regulatory and compliance standards

Desirable:

• Experience using XPlan
• Experience using Voyant
• Proficiency in Microsoft Word and Excel

Key Skills & Behaviours

• Client-focused and service-driven
• Calm, professional, and highly organised
• Accountable and dependable
• Proactive and improvement-focused
• Approachable and collaborative
• Ambitious and motivated to succeed

Compliance & Values
You will be expected to operate in line with the FCA Conduct Rules, acting with integrity, skill, care, and diligence at all times, while ensuring clients are treated fairly and receive excellent outcomes.
The business is built around the core values of being:

• Approachable
• Accountable
• Aligned
• Ambitious

Why Apply?
This is an excellent opportunity for an experienced Wealth Planning Assistant looking to step into a senior, influential role within a professional, client-focused, and forward-thinking wealth management environment. You will be a trusted support to advisers, play a key role in team development, and benefit from continued professional growth.
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Our Diversity, Equity and Inclusion Mission
At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.

Skills Required