Job Description

Service Account Manager - Electronic Security - Southeast England

We are seeking an experienced Service Account Manager (SAM) to join a leading electronic security company, delivering both high-end enterprise-level security systems and standard commercial security solutions. This role is a key client-facing position, acting as the primary link between the business and its clients after the initial sale.

You will be responsible for managing service delivery, nurturing long-term client relationships and driving account growth through renewals and upselling opportunities across a diverse portfolio of security clients.

The role is based in the Southeast, reporting directly into senior management. This is a hybrid position, working from home approximately 50% of the time, with the remaining time split between client site visits and office attendance.

Responsibilities

Act as the primary point of contact for assigned electronic security client accounts Build strong, long-term relationships with clients operating enterprise-level and standard security systems Develop a deep understanding of client environments, security requirements, and service expectations Manage service delivery by coordinating internal teams (engineering, technical support, project, and service teams) Ensure high levels of client satisfaction and service quality across complex security solutions Proactively identify opportunities for account growth, including renewals, upselling, and cross-selling of service contracts and system enhancements Develop and maintain strategic account plans focused on retention and expansion Handle client issues and escalations efficiently, acting as the client's internal advocate Conduct regular client reviews, service meetings, and site visits Provide clear reporting, forecasting, and performance updates to senior management

Experience

Proven experience in a Service Account Manager / Account Manager / Client Services role Previous experience within electronic security, fire & security, or a related technical services environment Strong understanding of enterprise-level security systems alongside standard commercial solutions Demonstrable experience managing service contracts and growing client accounts post-sale Ability to coordinate technical and engineering teams to deliver complex service requirements Excellent communication, relationship-building, and problem-solving skills Comfortable engaging with senior stakeholders and enterprise clients Full UK driving licence

Package

Salary: 40,000 - 55,000 (dependent on experience) Company car or 5,000 car allowance All business expenses paid Hybrid working (50% home-based) Private healthcare and full benefits package Clear progression opportunities within a growing electronic security business
Job Type: Full-time

Pay: 40,000.00-50,000.00 per year

Benefits:

Company pension Employee discount Health & wellbeing programme Life insurance On-site parking Private medical insurance Work from home
Work Location: On the road