Job Description

Norco Group Ltd has an exciting opportunity for someone to join our team and work as Service Administrator within our business on a full time, permanent basis at our head office based in Aberdeen, UK. The role is 40 hours per week, Monday - Friday.

Norco Group are independent specialists in stored electrical energy systems with unrivalled experience and expertise in the delivery of innovative solutions to support the demand for battery backed systems across a wide range of applications.

Follow us on LinkedIn or find out more about us by visiting www.norcoenergy.com

As the Service Administrator, you will play a key role in supporting the smooth day-to-day running of our Service Desk and provide support to the Service Desk Team . You will be responsible for coordinating service activities, maintaining accurate records, and ensuring our customers receive a professional and efficient service experience. This is a hands-on administrative role where attention to detail and strong organisational skills make a real difference every day.

Roles & Responsibilities

The main duties and responsibilities will include (but are not limited to):

Perform day-to-day service administration tasks, ensuring all work is completed accurately and within deadlines. Respond to customer enquiries and assist in resolving service-related issues in a timely and professional manner. Prepare and issue job reports, service documentation, and invoicing. Coordinate the scheduling and communication of service jobs, including arranging accommodation and travel for Service Engineers when required. Maintain accurate and up-to-date service records and documentation. Support the ordering of equipment and parts, track delivery timelines, and liaise with suppliers to ensure timely delivery. Assist with monitoring and chasing customer Purchase Orders. Maintain service quality standards and ensure compliance with company policies and industry regulations. Assist in identifying opportunities for process improvements to increase efficiency and accuracy within the service administration function. Provide cover for colleagues during periods of holiday or sickness absence to maintain service continuity. Undertake any additional administrative responsibilities as required by Norco Group Ltd.

Skills & Experience

Essential:

Strong administrative and organisational skills with high attention to detail. Excellent communication and interpersonal abilities. Good knowledge of MS Office (Word, Excel, Outlook) Ability to prioritise workload in a fast-paced environment and meet deadlines.

Desirable:

Experience in a service environment. Familiarity with purchasing processes and supplier coordination.

Personal Attributes

Proactive and solution oriented mindset. Team player with a collaborative approach. Professional and customer focused attitude. Willingness to take ownership and accountability.

QHSE Responsibilities

To comply with Norco Group and Client, Quality, Safety and environmental management systems and procedures at all times. Ensure that all accidents, incidents, near misses and hazards are immediately reported and relevant paperwork is completed.
Norco Group Limited believe in Equality, Diversity and Inclusion and welcome all applicants

Job Types: Full-time, Permanent

Pay: From 28,000.00 per year

Benefits:

Company pension Cycle to work scheme On-site parking
Work Location: In person