Job Description

Job Summary

Stephens Catering Equipment is the industry market leader with 50 years of experience in delivering innovative food service solutions for our clients. We are looking for a reliable, self-motivated and enthusiastic administrator within the Service Department on a part-time (20-hour), basis. The Administrator will form part of a small team and will contribute to the effective operation of the service department.

Responsibilities

General administration duties to include filling, photocopying, scanning and emailing. Receiving and responding to inbound calls from customers to address queries on their accounts and logging calls when required. Accurately pricing and assigning service invoices to the correct accounts Ascertaining specific invoicing conditions, such as correct PO's, order numbers, emailing /posting to relevant people. Regularly updating our electronic call log with accurate information. Promptly processing engineers' daily electronic service calls Issuing of commissioning certificates for new equipment. Liaising with contractors on specific programmes ensuring KPI's are achieved. Receiving and responding to customer queries in a timely manner. Issuing and processing credit notes as agreed with management. Extracting equipment histories for sales reps, management, and customers. Credit controlling all logged calls when required and obtaining updates in relation to payments and organising "cash on call" with customers. Reporting warranty calls to manufactures prior to attending to obtain authorisation. Liaising with engineers to ensure jobs are invoiced, allocated and completed. Other general admin duties as requested such as assist with holiday cover etc.

Experience

The successful candidate should possess:

Strong IT skills Ability to work co-operatively with others Minimum of 5 GCSE's, including English and Maths (Grades A-C) or equivalent. Previous experience working in an administration or similar role. Good administrative presentation skills displaying accuracy and attention to detail. Good written and verbal communication skills. Exemplary Customer Service skills. A computing qualification and the ability to demonstrate excellent Microsoft Office skills Ability to work to deadlines and targets, and to effectively prioritise own workload. Flexible in their approach to work.

Hours of work:

8.30am to 5pm Monday to Friday

Salary:

Competitive

This is an exciting opportunity for a proactive individual to contribute to our service department's success. Apply now to join our dynamic team!

Job Types: Permanent, Full-time

Benefits:

Flexitime On-site parking
Application question(s):

Can you commute to our office in Ballymena?
Experience:

Administrative: 1 year (required)
Work Location: In person