Job Description

Title:

Service Administrator & Co-ordinator

Salary:

23,681 plus pension and travel costs

Hours:

28 hours per week

Responsible to:

Regional Manager (Line Manager)

Contract:

Permanent

Location:

Based in our Castle Douglas office. Travel to other branch offices may be required from time to time.

Background to post:

Food Train offers a range of services to support older people in the Castle Douglas area to live independently at home: a grocery shopping delivery service, a neighbourhood meal sharing service (Meal Makers), a practical household support service and befriending services. This is a fast paced and busy role with the Service Administrator & Coordinator post holder playing a vital part in supporting the everyday delivery of all services and helping to ensure the long-term success of the services for local older people right across Castle Douglas.

Requirements

current driving licence and confident driver (you will be required to drive a delivery van from time to time) able to work flexible hours and location if required subject to a successful Protecting Vulnerable Groups Scheme record

Duties

the primary role is to complete all necessary administrative tasks that allow all services to function on a day-to-day basis, working alongside the local staff team to maintain all company administrative processes and pathways, co-ordinate branch service delivery and activities including volunteer rotas, delivery schedules and managing member and volunteer databases assist with development of new processes as required and safe and secure handling of all local data assist with recruiting and supporting volunteers, paying volunteer expenses and arranging volunteer meetings and events reception, telephone, cash handling, banking, copying, filing and general office duties as required payment of invoices, collection of payments, managing customer accounts and Direct Debit payments financial data collection, monthly data inputting to Quickbooks, monthly financial reconciliation and balancing, financial year end data collation assist with stock management of all general office supplies, equipment and uniform clothing, working and adhering to budgets shift between administrative and volunteer support roles as required for service delivery, which will include activities such as shopping, driving the van, delivering, escorting customers to group activities etc. support, assist and advise local branch based volunteers assist regional branch fundraising, communications, stakeholder events, promotional and marketing work as required any other task necessary to the delivery of service

Person Specification ~ Essential

there are no formal education requirements for this post, however a proven track record of excellent administrative experience in a busy and varied office setting is required you must be able to manage your workload with shifting priorities and concurrent demands on your time previous experience of finance administration is essential, including cash handling, invoice processing, banking processes, financial data entry on computer, monthly finance reconciliation, monthly finance checks and year end data collection attention to detail and accuracy is required demonstrable knowledge and experience working across all Microsoft Applications, especially Excel spreadsheets, which are used daily ability to work to deadlines and within budgets where required you must have a passion for helping older people and have excellent team working skills you must be a motivated and enthusiastic individual, who can work creatively, responsively and flexibly delivering on positive outcomes for our members, volunteers and other stakeholders an excellent and talented communicator, you need to be a real 'people person' with a good sense of humour who can adapt to any situation and people from a wide cross section of society and professions an excellent approach to problem solving is required. The post holder must be skilled at creative thinking, assessing, planning, prioritising and implementing to ensure continuous operations are maintained, sometimes in the face of adversity ability to work comfortably both on your own initiative and within a team setting you must be flexible to support the Charity needs at this time

Person Specification ~ Desirable

working relationships are critical in this role. Previous experience liaising and supporting a diverse group of volunteers (including people with additional support needs) would be beneficial experience or understanding of the social care and support needs of older people living at home experience working in an organisation that delivers services to people PA experience to senior management staff and/or a Board of Directors experience of working in the voluntary sector and a good understanding of the local voluntary sector and stakeholders within the local community knowledge and understanding of local social care and support available previous experience of working with accounts software packages
Job Type: Full-time

Pay: From 23,681.00 per year

Benefits:

Company pension
Licence/Certification:

UK Driving Licence (required)
Work Location: In person