Job Description

Service Administrator

Commercial, Dundee

Salary up to 26666.64

Colleague Benefits

Enjoy your birthday off on us every year! Colleague Discount We offer excellent discounts on new and used car purchases, parts and servicing across all our brands. Industry leading training and development opportunities. Generous Holiday Allowance Your free time matters to us! We give all our employees up to 40 days annual leave each year. Your Family Matters As a family run Company, your family matters to us. We offer our employees a pension plan, death in service scheme and access to our staff saving club. We also offer free corporate passes for Five Sister Zoo, Almond Valley and many more local attractions! YourDiscounts is our retail discount partner. You can save hundreds of pounds on everything from holidays to your weekly shopping! Vehicle Introduction Bonus Earn 100 by referring a friend or family member to purchase a car at one of our Dealerships. Up to 5 study days off per annum, plus time off for any exams.

Role Overview

Customer Interaction & Service:

Greet customers professionally, listen attentively to inquiries, and provide knowledgeable advice and accurate estimates for service or repair work.

Invoice & Documentation Management:

Prepare and present invoices in line with dealership standards, maintain accurate job card records, and address billing errors promptly to ensure customer satisfaction.

Customer Complaint Handling:

Document customer complaints and work with the Department Manager to review and resolve issues efficiently.

Workstation & System Maintenance:

Keep the reception area clean and organised, ensure the Dealer Management System is up-to-date, and maintain customer records for follow-up and marketing.

Administrative Efficiency & Compliance:

Process job cards and invoices promptly, manage filing systems for audits, and ensure all administrative tasks comply with dealership standards and regulatory requirements.

Job Types: Full-time, Permanent

Pay: Up to 26,666.64 per year

Benefits:

Company pension Cycle to work scheme Employee discount Store discount
Application question(s):

Do you have any unspent convictions?" Additional guidance: Please answer "Yes" if you have any convictions that are not yet spent under the Rehabilitation of Offenders Act 1974. The term 'convictions' is used to refer to any sentence or disposal issued by a court. If all your convictions are spent, you can answer "No". [If you're not sure if your convictions are unspent or spent, please visit the government website:- https://www.gov.scot/publications/disclosure-periods-previous-convictions-alternatives-prosecution-scotland-under-rehabilitation-offenders-act-1974/pages/1/
Experience:

Administrative: 1 year (required)
Work authorisation:

United Kingdom (required)
Work Location: In person