Job Description

Service Administrator @ our East Kilbride Branch

The Company

Established in 1981, Ferrier Pumps has grown to become a major force in the world of pumps and associated equipment, providing a wide range of services to an extremely broad and varied client base. With three offices situated in Scotland; Edinburgh, Glasgow and Aberdeen we have the ability to service a customer base that stretches from the Shetland Isles all the way down to the North of England. Ferrier Pumps provide full back up repair and maintenance coverage for the products and equipment and services we supply and install. Ferrier Pumps have a wide client base which ranges from Agricultural, Oil & Gas, Marine, Biogas, Brewing & Distilling, Water & Power Leisure, and Food Processing.

The Role

We are looking for an enthusiastic and ambitious Person to join our team. As a Service Administrator, you will play a key role in ensuring the smooth running of our service operations. You will provide administrative support to engineers, Service Coordinator and Service Manager. coordinate service activities, manage paperwork, and deliver excellent customer service.

Key Responsibilities

Assist in coordinating service jobs, scheduling engineers and maintaining job progress updates Prepare and issue service reports, job sheets, purchase orders, and invoices Be a key point of contact for customer enquiries relating to service work Support the service team with day-to-day administrative tasks Maintain accurate records in our service management systems Liaise with suppliers regarding parts, orders, and delivery updates Assist with contract administration and planned maintenance schedules
Key Skills/Attributes:

We're looking for someone who thrives in a small team environment and enjoys taking ownership of tasks. The ideal candidate will have: Strong administrative and organisational skills Good communication skills, both written and verbal A proactive approach and the ability to multitask Confidence using IT systems (Microsoft Office essential; service software advantageous) Experience in a similar administrative or service-coordination role (preferred but not essential) A positive attitude and willingness to learn
What We Offer

Competitive salary Training and development opportunities Supportive, close-knit team environment Company benefits package The chance to build a long-term career with a respected engineering company
Job Type: Full-time

Benefits:

Company pension On-site parking
Work Location: In person