Job Description

Job Summary

To complete all Service Administration required to aid our planning team and field service Engineer activities are completed to a high level of customer service, ensuring all engineering resource is fully utilised. Completion of all processes to enable accurate and timely billing of work

Responsibilities

Managing customer enquiries in line with internal and external customer Service-Level Agreements

Creating jobs, preparing quotes in line with customer enquiries and agreed internal Service processes

Working alongside our Parts Department ensuring all relevant parts are identified and ordered for all Service / Workshop related jobs.

Working alongside our Service Planning Team in daily planning activities ensuring a smooth and efficient flow of parts to engineers.

Managing and processing purchase orders

Carry out job costing tasks, ensuring all parts and labour are correctly charged on jobs.

Carry out Warranty costing and submitting warranty claims ensuring all parts and labour are correctly charged in line with Manufacturer Warranty Guidelines.

Ensuring paperwork is sent to customers and records are kept up to date

Review and investigate customer queries and escalate where required

Usage of Company CRM system and customer portal systems

Observe & demonstrate behaviour in line with the core values of the company

Building and enhancing relationships with both internal and external customers

Key Result Areas

Up to date and clear administration to enable effective repairs

To assist with maintaining WIP at a manageable level

To assist with processing of service jobs & invoices

Effective time management and allocation of resources

Management of customer enquiries

Monitoring engineers documentation

Person Specification

Excellent communication and customer service skills Ability to prioritise own work effectively High level of organisation Ability to work as part of a team Relevant parts experience within motor factors or commercial vehicle industry
Job Types: Full-time, Permanent

Pay: 29,000.00-32,000.00 per year

Work Location: In person