Job Description

Service Administrator

The position is a key role within Michael Stewart Pressure Washer Ltd and the successful candidate will have the opportunity to become part of a team, determined to offer the best service in a growing portfolio of Pressure Washer Solutions in response to customer and market demands.

Core Responsibility.

Day to day to include coordinating the process for onsite and in house repairs/services of pressure washers and the execution of the office administration tasks and customer support.

Full Time, Permanent

Monday-Thursday 8.15am-4.45pm

Friday 8.15am-3.45pm

No Weekends

Key responsibilities include:

Receive and log service/repair requests from customers. Manage day to day activity and plan workload for the service engineers in workshop and on site. Ensure all service contracts are adhered to and coordinated into daily and monthly planning schedule. Talk to customers at the counter and by phone, always ensuring a professional and courteous approach. General day to day bookkeeping using 'INTACT' management software. General admin duties ensuring stationary and other consumables available when needed. Assist in preparing delivery documents and invoicing. Assisting with credit control tasks: customers aged balances when required. Be expected to complete any other reasonable duties in line with his/her responsibilities to assist in the smooth running of the business.

Person Specification

Confident and assertive approach when communicating with customers. Proactive approach to problem solving.

Skills sets in being:

? Reliable

? Methodical

? Disciplined

? Team Player

? Computer Literate

? "Can Do" Attitude

Job Types: Full-time, Permanent

Pay: 25,000.00 per year

Benefits:

Company pension Free parking On-site parking
Schedule:

Monday to Friday No weekends
Ability to commute/relocate:

Lisburn: reliably commute or plan to relocate before starting work (required)
Application question(s):

Do you have any experience in a similar role?
Work Location: In person

Reference ID: Service Administrator