Job Description

Service Administrator

Location - Kingston

Salary - 30k per annum (incl OTE 31,5K per annum)

Working hours: Monday - Friday, 8am -6pm, Saturdays 8am - 1pm (on rota basis)

The key objectives are to provide administrative support to all areas of the After Sales department, prioritising all invoicing achieving the 15min SLA on completion of repair, full WIP management and to support other functions as directed by the After-Sales Manager .

Non-Exhaustive Key Accountabilities:

To provide administrative support to all areas of the Aftersales department Preparation of vehicle job cards The preparation of customer invoicing The provision of customer estimates The recording of vehicle details and service histories accurately Conducting customer follow up calls (Quote and convert SCP customers due for renewal) Promoting other services and products to customers as appropriate Any ad hoc duties required by the Service Manager Prioritising all invoicing, invoice wallet preparation and updating service records To ensure data quality requirements are met individually and departmentally To ensure the GDPR process is followed, and agreements are in place 100% of the time Filing and Archive management PCN administration To be available for other duties as directed by ASM including SA support, covering annual leave or sickness in order to provide Service Desk Cover as necessary. Handle all internal and external customers and suppliers with courtesy and ensure the Currie Motors experience is always delivered to all contacts. Any other Ad-hoc task as requested by Aftersales Management

Personal Skills

Extremely organised, with great attention to detail. Flexible, proactive and hard-working Strong people skills - you're approachable and enjoy assisting colleagues Curious, keen to learn and apply your learning in helping customers and colleagues Thrive in a busy, high-pressure environment

Experience:

Good level of general education - at least GCSE English and Maths IT skills (MS Word, PowerPoint and Excel) Previous customer-focused work experience is advantageous, however no specific industry experience is required Driving Licence (preferred)

BENEFITS

30 days annual leave including bank holidays, increasing on tenure Loyalty & Long Service Awards Private Health Plan (Simply Health) Life Insurance (after qualifying period) Car Leasing Scheme (after qualifying period) Eyecare Vouchers Discounts on car purchases / repairs / parts Employee Assistance Programme Ongoing training, both in-house and with the manufacturer

ABOUT CURRIE MOTORS

We were established as, and to this day (4 generations later) remains very much a family operated business. You can therefore trust us to work as hard as we can to uphold the values that underpin all that we do. Our difference comes from the personalised service we offer to all our customers, which serves to enhance their experience and get to the core of their specific motoring needs. It's therefore no surprise to see that a high percentage of our business is made up of repeat customers or customer referral.

Job Type: Full-time

Schedule:

Monday to Friday Weekend availability
Language:

English (preferred)
Work Location: In person