Job Description

Fletchers Engineering is an Engineering Company based in Salford. We service a large range of high end clients throughout the UK. Our clients include David Lloyd Gyms, Odeon Cinema's, Living Venture Restaurants, Hilton Hotels, to name but a few and our client base is spread across the UK including Scotland & Ireland. We continue to grow and expand in the building services & construction industry and we believe this is due to our consistency in providing an excellent service to a varied and specialised client base.

We are looking to recruit a part time, permanent Office Co-Ordinator to join our busy service team, you should possess some of the following:

Handling the day-to-day running of various contracts within the Service and Maintenance Department, for a Nationwide Engineering Company. Handling telephone and email Service and Maintenance enquires and responding to queries, to work towards a mutually satisfactory conclusion. Consistent management of client needs through the in-house customer job data base, (JNC Construction Manager) to generate quotes, access job cards, evaluate costs and issue works to engineers - Full training will be given Always ensuring all information is carefully recorded on the system for colleagues to access. To carry out systematic follow ups on issue reports to clients and management when necessary To provide updates to the client in real time for every job daily or to the client requirements. To ensure processes are adhered to and maintained. To produce all the relevant documents ready for customers approval To assist and maintain a good working relationship with customer, colleagues, external suppliers and support staff. Run reports and identify trends in problems, supply quotes for additional maintenance / reactive visits / upgrades Ensuring contract KPi's are met and contract renewals are prepared in good time for customers to be followed up in a timely manner and raised on the data base Scheduling engineers to attend emergency calls and liaising with the Labour Coordinator and Management General office administration using Excel / Word
The position is based on a competitive basic salary (dependent on experience) and additional training will be provided for the right candiate.

Hours will be 8.00am to 5.00pm Monday to Friday with 1 hr unpaid lunch

Job Type: Full-time

Pay: 12.21 per hour

Benefits:

Casual dress Company pension Free parking On-site parking
Ability to commute/relocate:

Manchester: reliably commute or plan to relocate before starting work (required)
Education:

GCSE or equivalent (preferred)
Experience:

Customer service: 1 year (preferred) Administrative: 1 year (required)
Work authorisation:

United Kingdom (required)
Location:

Manchester (required)
Work Location: In person

Reference ID: AJR