Job Description

Service Administrator Part Time - 25 hours per week, mornings Monday to Friday

At Fish Brothers, we've been helping the people of Swindon with their motoring needs for more than 75 years. As a multi-franchise dealer group, we're proud of our strong reputation, but it's our people who make the real difference. We believe in creating a supportive and rewarding workplace where talent can thrive, and where going the extra mile for our customers comes naturally. Many of our team have built long and successful careers with us and now we're looking for the next person to join our journey.

Our Nissan dealership has opportunity for a part time Service Administrator to join us to work within our busy and successful Service Department.

Reporting to the Service Manager, the Service Administrator will work as a full member of the dealership team ensuring that all customer contacts are the best and most effective that they can be. This could be over the phone, via email or in person.

The Service Administrator will maintain the customer database, complete all pre service calls and follow up calls, ensure any customer queries or complaints are managed or escalated appropriately and complete general administration tasks.

The successful candidate will be an enthusiastic person committed to helping the Service Department achieve their targets whilst providing exceptional customer service. They will need good communication, organisational and administration skills coupled with a good eye for detail. A previous background in a customer service role would be advantageous.

In return we offer a competitive salary of 15,873 per annum, 23 days holiday plus statutory bank holidays (rising to 27 days with length of service), an additional day off for your birthday, contributory pension scheme, staff discount on products and services, cycle to work scheme, employee and customer referral schemes, employee car purchase scheme, Healthcare Cash Plan and life assurance (last 3 subject to a qualifying period).

This is a part time role offered on a 25 hour week, Monday to Friday morning basis.

Please note that this job advert will close as soon as sufficient applications have been received. If you are interested in applying please apply as soon as possible. Due to the numbers of applications we receive we do not respond to applications unless we wish to progress with your application.

Diversity, Equity & Inclusion

At Fish Brothers, we are committed to building a diverse and inclusive workplace that reflects the customers we serve and the community we're part of. We believe that everyone, regardless of background, identity, or experience, should feel valued, respected, and empowered to thrive.

We welcome applications from all qualified candidates, and we encourage people from underrepresented backgrounds to apply -- including, but not limited to, women, people from Black, Asian and minority ethnic communities, LGBTQ+ individuals, people with disabilities, and veterans.

If you require any reasonable adjustments during the recruitment process, please let us know -- we'll do our best to accommodate your needs.

Job Types: Part-time, Permanent

Pay: 15,873.00 per year

Expected hours: 25 per week

Benefits:

Company pension Employee discount Life insurance
Licence/Certification:

driving licence with no more than 7 points (preferred)
Work Location: In person