Job Description

Looking for a career where you can make a positive global impact through innovation and technology? Join Fujifilm and see what it's like to give our world more smiles.

Fujifilm started from humble beginnings in Japan, and we continue to make strides in technology worldwide, all grounded in our rich history of shaping the world of innovation.?

For over 90 years, Fujifilm has engineered leading film, print and camera products. Now, we have evolved into a leader across multiple industries and practices -- moving into healthcare, business innovation and electronic materials. We create a sense of continuous improvement, keeping value and collaboration at the core of our culture across Europe and the rest of the world.?

In

Healthcare

, our goal is to make a positive difference. We proudly support healthcare professionals and their patients with diagnostic innovations, while also supplying life-impacting medicines and vaccines. ?

Our commitment to giving our customers, employees and society more value from innovation keeps us moving forward.?

Join our team and give our world more smiles.?

FUJIFILM Healthcare UK

are looking for a

Service Administrator

to provide a full and high level of customer service support to the field service function and our customers.

Role Length:

6-month Fixed Term Contract

Candidate Location:

Ross-on-Wye, Gloucestershire

What you'll do:

Providing 1st line response through the management of breakdowns and planned service visits, ensuring that all customers requirements and expectations are met and exceeded Maintenance and upkeep of masterdata within our service management system Producing information on service contract revenue, assisting in the offering of contract renewals and management of third-party repairs Guide customers through the service life cycle, providing 1st line support on breakdowns, job allocation & repair updates Managing the workflow on service blenders, whilst also providing support to the customer loan function Dealing with customer queries and sales order processing along with managing the certification of customer training Maintain the asset management database, ensuring all master data is correct and updated in a timely manner

What you'll need:

Customer focused self-motivated individual with drive, enthusiasm and commitment Ability to prioritise workload Strong organisational skills Experience of working in a pressurised working environment Problem analysis and solving skills Adaptable and able to work using own initiative Able to utilise a team approach to ensure goals are accomplished Flexible approach to all areas of the role
Job Types: Full-time, Fixed term contract
Contract length: 6 months

Pay: Up to 25,000.00 per year

Benefits:

Company pension Life insurance On-site parking Sick pay
Application question(s):

Do you have at least 12 months customer service experience, working with latest versions of Microsoft Windows and/or Server? Do you hold a full UK driving licence?
Work Location: In person