Job Description

Service Administrator

Citygate Volkswagen and Skoda, Watford

Permanent

Role overview

We are looking for a Service Administrator to join the aftersales team at Citygate Volkswagen and Skoda, Watford.

Key responsibilities

Your key responsibilities as a Service Administrator will be:

To provide administrative support to all areas of the Aftersales department Prioritising all invoicing , release notes , Email Invoice to customer, putting job in warranty ready to be invoiced. Job pack preparation ( inc checking ELSA, SCP , C&D prep , GDPR check,

All-in/extended warranty)

Fleet management of Coopers Loan vehicles and Mobex supplied vehicles PCN admin WIP management including Rebooking for Parts received Ensuring zero WIP provision by month end Updating customers with Parts On Order (off site) weekly via RTC messaging (inc WIP note update) Filing and Archive management Supporting the Service Department with timely call handling Rebooking Reserved Parts received. Follow Up/Close Down No Shows Missed Recall Follow up administration and re-booking To be available for other duties as directed by ASM/SM including Host & Control

What's in it for you?

With our benefits there is something good for everyone. We're a progressive business that believes building a good team culture is not only good for everyone who works for us - but it makes a difference to how we engage with customers too. That's why when you join Citygate, you can expect to receive a wide range of impressive employee benefits including:

Access to our in-house training academy for everyone Electric Vehicle (EV) Training levels 1- 4 for specific roles Internal career progression opportunities across our various brands and locations High street discounts Wellbeing portal Employee assistance programme Purchase, service and parts discounts Employee referral scheme Standard company benefits such as pension, life assurance cover, competitive holidays and cycle to work scheme

About You

As a Service Administrator you will ideally have the following skills and attributes:

Ideally experience working in the automotive industry Excellent customer service and administrative skills Excellent organisational skills Ability to work effectively within a team environment Comofrtable working with IT systems Comfortable working in a high pressured environment

Why Citygate

Citygate is a highly successful, privately owned business that has grown significantly over the past twenty years to 650 employees across multiple locations including London, Berkshire, Hertfordshire and Buckinghamshire. We work with global brands (Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, SKODA and Kia), provide excellent quality training and internal progression opportunities.

Job Types: Full-time, Permanent

Benefits:

Company pension Cycle to work scheme Employee discount Enhanced maternity leave Health & wellbeing programme Life insurance Referral programme
Work Location: In person