Job Description

Service Administrator
Salary: 25,000 - 30,000 (depending on experience)
Location: Huddersfield
We are looking for a proactive and detail-oriented Service Administrator to join of our our clients who operate in the engineering industry. This is an excellent opportunity to play a key role in supporting sales growth and ensuring outstanding service for our clients.
Purpose of the Role:
To provide support and assistance to the Aftermarket Team, helping to drive additional sales growth through effective administration, communication, and follow-up.
Key Responsibilities:
Aftermarket Administration

• Quote and process spare parts orders using the ERP system.
• Liaise with clients, suppliers, and internal teams to manage Aftermarket orders.
• Ensure customer purchase orders are entered accurately into the ERP system (DEC Gestion).
• Procure all parts and services through the company ERP system.
• Work with the Materials Controller to ensure compliant shipment and delivery to the end user.
• Close out sales orders with Finance following dispatch and delivery.
• Manage logs of outgoing quotes, PPMs, and upgrades, ensuring timely follow-up.
• Input and monitor the Aftermarket chase-up report.

Commercial Administration

• Deliver a high standard of customer service across all activities.
• Maximise departmental growth by following up on all quotes in a professional and timely manner.

General

• Provide administrative support to the wider team.
• Keep up to date with system developments and share expertise.
• Maintain strong working relationships with colleagues across the business.
• Contribute to continuous improvement of processes and ways of working.
• Ensure compliance with company policies, health & safety regulations, and equal opportunity practices.

Person Specification:
Essential

• Experience working in an office environment.
• Strong organisational and administrative skills.
• Effective communication skills, both written and verbal.
• Computer literate with Microsoft Office and other software packages.
• Professional telephone manner.
• High level of accuracy and attention to detail.
• Basic numeracy and literacy skills.
• Proven track record of achieving targets.

Desirable

• Relevant qualification in Business Studies/Administration.
• Experience working with an ERP system.
• Awareness of financial targets.

Additional Qualities:

• Team player with a flexible approach.
• Able to adapt to business needs.
• Proactive, reliable, and committed to delivering excellent customer service.

If you are a business administrator and are interested in the vacancy, then please contact me via email to discuss the role in further detail
ATA Recruitment specialises in Manufacturing, Infrastructure, Civil, Transportation and general Engineering recruitment on both a permanent and contract basis - for more opportunities like this one, visit our website.
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ATA is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation

Skills Required