Job Description

Overview

We are seeking a dedicated and knowledgeable Service Advisor to join our team. The ideal candidate will possess strong customer service skills and a understanding of mechanical systems. As a Service Advisor, you will be the primary point of contact for customers, guiding them through their service experience while ensuring their needs are met efficiently and effectively.

Responsibilities

Greet customers warmly and assess their service needs. Provide detailed explanations of services required and recommend additional services when appropriate (upselling). Maintain accurate records of customer interactions and transactions. Handle cash transactions securely and efficiently. Collaborate with the workshop team to ensure timely completion of services. Follow up with customers post-service to ensure satisfaction and address any concerns. Stay informed about product knowledge, promotions, and new services offered.

Experience

Proven experience in a customer service role, preferably within the automotive or mechanical industry. Strong mechanical knowledge to effectively communicate with customers regarding their vehicle's needs. Experience in upselling services or products is highly desirable. Proficient in cash handling procedures and maintaining accurate financial records. Excellent communication skills, both verbal and written, with a focus on customer satisfaction.
Join us in delivering exceptional service to our customers while enhancing your career in a dynamic environment!

Job Type: Full-time

Pay: 31,000.00-39,000.00 per year

Benefits:

Additional leave Company pension Private medical insurance
Schedule:

Flexitime Monday to Friday No weekends
Experience:

service advisor: 1 year (preferred)
Licence/Certification:

Driving Licence (required)
Work Location: In person