Job Description

No Healthcare Experience? Your Skills Still Matter at HUC

You may not have worked in healthcare before -- but if you've got great communication skills or a calm, reassuring voice, you already have what it takes to make a difference.



At HUC, we provide Dental services, NHS 111 and Out of Hours GP services to 4.5 million people across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex, and the Southwest -- including Somerset.



We're looking for people with transferrable skills to help patients get the care they need, exactly when they need it.

Key Responsibilities:

Answering inbound dental calls promptly, accurately, & professionally.



Providing high-quality advice & guidance in line with training & performance standards.



Supporting the Team Manager to maintain efficiency & achieve key performance targets.



Taking part in regular call audits to ensure service quality



Our service runs 8am-10pm, 7 days a week , with rota patterns agreed within these hours.



This isn't just another call centre job -- it's a chance to make a real impact.

Bring your skills. Find your purpose. Join HUC

Training start dates:

Monday 5th January 2026

We are looking for:

Good IT Skills Experience of working under pressure in a busy environment Attention to detail and accurate data entry Good verbal communication and interpersonal skills Ability to be empathetic and a good listener The skill to manage sensitive and emotional calls from a range of sources

If you feel you have the drive and required skillsets for this opportunity, we look forward to receiving your application.



Join the HUC Family and Enjoy Exceptional Benefits That Truly Make a Difference!

? Exclusive Discounts:

Unlock amazing savings on shopping, travel, and entertainment through our Discount Hub, Blue Light Card, Tickets for Good, and more. From everyday essentials to special experiences, we've got your wallet covered!

NHS Pension Scheme:

Secure your future with the NHS Pension, offering peace of mind and valuable long-term financial benefits for all our staff.

Wellbeing Support:

Your health matters! Enjoy access to counselling services, personalised health plans, calming meditation guides, energising fitness routines, and delicious recipes to keep you thriving every day.

Recognition and Rewards:

Your hard work won't go unnoticed! Celebrate your achievements with peer shout-outs, special awards, and exclusive event vouchers that show how much we appreciate you.

Financial Perks:

Take the stress out of money matters with free financial advice, a healthcare cash plan to cover everyday expenses, and smart savings options through our Credit Union.

Career Growth:

Build the future you deserve with our My Academy training programs, exciting internal vacancies, and regular updates to keep you in the loop with HUC news and opportunities.



Office Comforts: Stay refreshed with unlimited tea and coffee, enjoy the ease of free parking, and recharge in our dedicated relaxation areas. Plus, join in on engaging team events that make every workday more enjoyable!

For a full job description and full person specification, along with more details about our organisation, please see attached documentation.