Job Description

Job Title

: Service Advisor

Location

: Todds of Campsie, Campsie, Northern Ireland

Reports To

: Service Manager

Job Summary

Todds of Campsie, a leading Kia dealership, is seeking a dynamic and customer-focused

Service Advisor

to join our team. The ideal candidate will be the first point of contact for our customers, ensuring they receive outstanding service and support throughout their vehicle servicing journey. If you have excellent communication skills, a passion for customer satisfaction, and an interest in the automotive industry, we want to hear from you!

Key Responsibilities

Customer Interaction

: Act as the first point of contact for customers visiting the service department, providing a warm and professional welcome.

Service Coordination

: Schedule service appointments, liaise with customers about vehicle needs, and communicate any necessary work identified during servicing.

Upselling Services

: Identify opportunities to upsell additional services, repairs, or maintenance plans in a professional and transparent manner.

Job Progress Updates

: Keep customers informed about the status of their vehicle, including cost updates, completion times, and any changes in service requirements.

Administration

: Process service documentation, invoices, and payment transactions accurately and efficiently.

Team Collaboration

: Work closely with technicians and the parts department to ensure a seamless service experience for customers.

Customer Retention

: Build lasting relationships by providing exceptional customer care and promoting loyalty programs where applicable.

Compliance

: Ensure all work is carried out in line with dealership policies and manufacturer guidelines.

Qualifications and Skills

Customer Service Experience

: Proven ability to deliver excellent customer service in a fast-paced environment.

Communication

: Strong verbal and written communication skills to effectively liaise with customers and team members.

Organisational Skills

: Ability to multitask, manage time efficiently, and prioritise workloads.

Technical Knowledge

: Basic understanding of automotive systems and services (preferred but not essential - training provided).

IT Proficiency

: Comfortable using dealership management systems, Microsoft Office, and other relevant software.

Problem-Solving

: Ability to handle customer concerns effectively and find resolutions quickly.

Professionalism

: Friendly, approachable, and well-presented with a strong commitment to representing the Todds of Campsie brand.

Why Join Us?

At Todds of Campsie, we pride ourselves on fostering a supportive and collaborative working environment. As a Service Advisor, you will benefit from:

Competitive salary and performance-related bonuses. Comprehensive training and career development opportunities. Staff discounts on vehicles and services. A vibrant and professional workplace culture.

Working Hours

This is a full-time position, with hours aligned to the dealership's opening times.

How to Apply

If you are enthusiastic, customer-focused, and eager to be part of a growing team, send your CV and a cover letter to info@toddsofcampsie.com with the subject line "Service Advisor Application - Todds of Campsie".

We look forward to welcoming the right candidate to our team!

Job Type: Full-time

Pay: From 24,800.00 per year

Benefits:

Company pension Employee discount Free parking On-site parking
Licence/Certification:

Driving Licence (required)
Work Location: In person

Reference ID: SERVICEADVISOR25