Job Description

Service Advisor
OTE 333650, plus fantastic benefits.
Highly competitive salary, bonus plus fantastic benefits
A fantastic opportunity has arisen to work at Volvo in Dundee as a Service Advisor.
Do you have what it takes to work in a highly demanding customer focused role? Are you confident and motivated to provide a high level of customer satisfaction? This is a critical customer focused role which demands the highest levels of professionalism and customer care.
The Role as Service Advisor

• Evaluate customer needs on servicing or repair requirements, in line with Vehicle Health Checks
• Ensure the customer is aware of all applicable costs and the progress of repairs in a timely manner and competently handling objections
• Coordinate internally with the workshop colleagues to progress the vehicle through the service process
• Deliver exceptional customer service in order to achieve the customer satisfaction set objectives whilst adhering to the manufacturer standards and dealership procedures
• Maintain accurate customer details to ensure customer database is up to date
• Up to date knowledge on additional products and services is essential
• Work in line with all service and warranty policies of both group and manufacturer

Skills & experience we know will help Service Advisor succeed in this role

• Previous Customer Service experience is preferable
• Deliver first class service to achieve company and manufacturer objectives
• Self-motivated with experience of achieving targets
• Confident and professional communication skills

If youve got it, we want it and in return you will benefit from us:

• 6 weeks holiday (30 days per year, full time) increasing with length of service
• Additional earning potential through bonus
• Careers development opportunities (click here for more info on our team stories)
• Award winning In-house and manufacturer training
• Access to Colleague car purchase schemes
• Group contributory pension scheme
• Life assurance
• Industry leading employee discount platform at a wide range of high street & online providers
• Employee support available from trained specialists, 24/7/365 for emotional, mental, legal requirements
• Colleague uniform provided
• Preferential rates on borrowing and saving schemes
• Family Fun Days and dealership events
• Preferential rates on vehicle parts purchases and servicing.
• Cycle to work scheme

Soxe2x80xa6 What happens next?

• Like the sound of this position? Apply online and our Recruitment Team will review your CV and provide an update. Due to the volume of applications we receive for some roles, you may receive an automated update. For more information on our recruitment process, please visit here.
• Please note we can only accept applications from candidates who are eligible to work in the UK without Sponsorship. Verification will be required

Our Company Benefits
Employee Benefits
Financial Wellbeing
Pension and Pay
Health and Wellbeing
Career Benefits
Your incredible journey starts here
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CONTACT INFO
With over 40 locations, representing 19 leading brands across Scotland, our experienced sales and service teams are waiting to hear from you!
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FINANCIAL DISCLOSURE
John Clark ( Aberdeen ) Limited is authorised and regulated by the Financial Conduct Authority ( FCA ) under firm reference number 311384 for insurance mediation and credit broking activities.
You may check this on the Financial Services Register by visiting the FCA's website, https://register.fca.org.uk or by contacting the FCA on 0800 111 6768. We have six wholly owned Appointed Representatives. They are Specialist Cars ( Aberdeen ) Ltd ( No : 404736 ), Pentland Motor Company Ltd ( No : 404737 ) Clark Commercials ( Aberdeen ) Ltd ( No : 489506 ) & Motorchoice (Scotland) Ltd (No : 802080)
9 John Clark, Alliance Centre, Greenwell Road, Aberdeen, United Kingdom, AB12 3AX Registered in Scotland. Company Reg. No SC 098411 VAT Reg. No 671087234